Quality Means Perfection

Sampa is proud to integrate 9 quality systems to ensure the best production methodology, always delivering the best products in the market.

Sampa has been implementing the requirements of IATF 16949 Automotive Quality Management System, based on ISO 9001 Quality Management System, for many years. We apply the product realisation processes by taking into account customer requirements and the service concept in line with this system while focusing on customer satisfaction. We also implement processes including APQP, PPAP, FMEA, SPC and MSA, and G8D, which help us in problem solving and elimination of root cause.

Each structure is questioned on the basis of improvement through regular audits conducted by independent auditing companies including United Registrar of Systems Ltd. and TÜV Austria Gert GMBH each year and we sustain our internationally recognized Quality Management Systems with great success.

Our Promise for Quality

  • We hereby undertake to comply with the requirements of our Quality Management Systems and the standards to which they are bound in all our activities in line with our mission and vision.

  • We will define the objectives required to monitor the effectiveness of our organizational activities in the continuous improvement cycle and measuring their performances.

  • In order to prioritize the quality approach in our company, we will provide the necessary support in both internal and external relations, to share information and to develop a strong interactive communication network.

  • In order to achieve our objectives, we will act as a single unit with common sense and determination, and our Board of Directors will support the sustainability and continuous development of all activities of the organization in this process.

Sampa's Samsun production campus is awarded Ford Motor Company's Q1 Certification, which is considered throughout the world as an indication of exceptional quality and customer satisfaction

The Q1 Certification is awarded to Ford suppliers who demonstrate excellence beyond the ISO/TS certification requirements in five critical areas: capable systems, continuous improvent, ongoing performance, superior manufacturing process and customer satisfaction

To qualify, companies must simultaneously achieve the following:

  • 100% on-time delivery and service
  • Zero customer quality complaints/notifications and no open corrective actions
  • Best in class PPM measures

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IATF 16949

Automotive Quality
Management System

Certifies qualification to supply the automotive industry
Improved customer satisfaction
Better process integration
Improved evidence for decision making
A culture of continual improvement
Higher engagement of employees

Our QMSs are tailored to the needs of Sampa and the offerings we provide, but the IATF 16949 standard provides a set of guidelines to help make sure that we do not miss any crucial elements that a QMS needs to be successful. IATF 16949:2016 brings together standards from across Europe and the U.S., outlining everything on achieving best practice when designing, developing, manufacturing, installing, or servicing automotive products. As an international standard, it is recognized as the basis for creating a system to ensure customer satisfaction and improvement.

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ISO 9001

Quality Management System

Promotes improved quality and service
Ensures delivery on time
Sets “right first time” attitude
Fewer returned products and complaints
Independent audit demonstrates commitment to quality

This standard assists Sampa in meeting statutory and regulatory requirements relating to our products while achieving excellence in our customer service and delivery. The standard is used throughout Sampa to improve the performance in every detail we aim to perfect.

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ISO 27001

Information Security Management System

Increases customer satisfaction
Provides safe transactions
An increase in efficient operating procedures
Continually improves our information security provisions
Gives a framework for identifying risks to information security and implementing appropriate management and technical controls

ISO 27001 is the only auditable international standard that defines the requirements of an information security management system (ISMS). An ISMS is a set of policies, procedures, processes and systems that manage information risks, such as cyber-attacks, hacks, data leaks or theft.

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ISO 10002

Customer Satisfaction Management System

Ensures systematic problem solving
Guaranties customer satisfaction
Provides strong auditable system
Assures synchronization

We handle, analyse and review complaints on a product, group and seasonal basis and use this data to improve the product and customer service quality. By creating a customer focused environment that is open to feedback, we are able to resolve any complaints, and enhance the organisation’s ability to improve our product and customer service. Our complaint management system is auditable, and auditing of the complaints-handling process gives accuracy of the system's compliance. ISO 10002 is used in conjunction with ISO 9001 Quality Management System.

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ISO 45001

Occupational Health and
Safety Management System

Adoption of international best practice in relation to risk management
Ensures health and well-being of employees, sub-contractors and the public
Minimizes liability of employers through adoption of proactive rather than reactive controls

Ensures legislative awareness and compliance
Reduces accident and incident rates by reducing or eliminating workplace hazards
Improves the incident investigation process
Increases employee motivation through the provision of a safer workplace and participation process

ISO 45001 is a system that provides us the structured framework necessary to demonstrate compliancy as well as develop cost effective and efficient operations. ISO 45001 is a set of voluntary guidelines for establishing a systematic process of health and safety management. The underlying principle of ISO 45001 is that it is a continual improvement process encompassing four steps: Plan, Do, Check, Act.

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ISO 14001

Environmental Management System

Minimizes environmental impact
Diminishes the risk of pollution incidents
Provide operational improvements
Saves material through more complete product input processing, substitution, and recycling of by-products and waste
Reduces costs for emissions, discharges, waste handling, transport and disposal
Compliance with individual country's environmental regulations
Demonstrates our commitment to improving the environment and a future-focused approach

Having a well-defined Environmental Management System (EMS) framework provides us with a systematic approach to compliance. This system is a tool which enables us to achieve and systematically control our level of environmental performance. The EMS triggers procedural and technological changes that can reduce production costs. The requirement for continuous improvement in environmental impacts drives more productive use of all inputs, including raw materials, energy and labour. Reducing pollution means improved productivity and more efficient use of resources.

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ISO 50001

Energy Management System

Contributes to sustainable development with less greenhouse gas emissions and a less carbon footprint.
Allows to be less affected by changing energy prices.
Ensures that the energy used unnecessarily is taken under control.
Increases efficiency by ensuring compliance with legal requirements and laws.
Prevents waste, which is the biggest problem of our day.
Reveals opportunities for improvement through energy use and consumption.
Increases respectability within the society in relation to energy awareness.

The Energy Management System is to ensure that a systematic approach is followed for the continuous improvement of energy performance and the Energy Management System. The adoption of the ISO 50001 Energy Management System allows us to create a more systematic and sustainable approach to managing energy within our organization. With the Energy Management System, we fulfill our responsibilities towards the environment without compromising product quality, allowing maximum efficiency with minimum energy use. Having an Energy Management System provides us with a systematic approach to compliance with laws and regulations. This system helps to limit environmental impacts such as CO2 emissions, consumption of raw materials and natural resources and factors that cause climate change.

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ISO 28001

Security Management Systems for the Supply Chain

Ensures integrated enterprise resilience
Systematized management practices
Aligned terminology and conceptual usage
Improved supply chain performance
Benchmarking against internationally recognisable criteria
Greater compliance processes

We trust our effective supply chains to maintain a competitive edge, on the lookout for breaks or security problems that may arise in the rings of the supply chain adversely affect our organisation. So, it is of utmost importance for us to correctly identify and manage the risks associated with our supply chain. ISO28001 is an international standard, that defines the requirements of an ideal chain security management system that ensures effective management throughout the supply chain.

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ISO 37001

Anti-Bribery Management System

It ensures the establishment of a system in compliance with legal regulations, ISO 37001 Anti-Bribery Management System Standard and the purpose of our organization.
It provides the identification and assessment of the risk of realization of acts such as Bribery, Corruption, Money Laundering and Conflict of Interest and defining measures for risky areas.
Aims to protect our corporate reputation.
It provides the opportunity to comply with national and international laws and standards and to contribute to the global fight against bribery.
Enables the determination of sanctions against bribery or facilitators in our processes.
In case of detection or suspicion of bribery, it ensures that the situation is revealed by providing the necessary confidentiality principles without being subjected to any pressure and retaliation.
It ensures that the leadership of the top management is committed to continuity and preventive actions by considering risks and opportunities.

ISO 37001 is a standard that provides Proactive, focuses on legal compliance and encourages an ethical business culture. Carrying out production and service activities within Sampa without bribery and corruption, In this direction, we aim to carry out our processes without losing our ethical and moral values, based on legal regulations, internal regulations, procedures and instructions.

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ISO 26000

Social Responsibility Management System

Contributes to sustainable development in a transparent and ethical manner.
Demonstrates a commitment to treating employees and all stakeholders ethically and in accordance with global standards.
Ensures that the human rights of all employees and stakeholders are respected, and that diversity is respected and valued.
Ensures that honesty and fairness are applied in the environments where all employees and stakeholders are present, and that they are managed in accordance with ethical behaviour and rules.
Ensures that the interests of stakeholders are respected.
Ensures compliance with laws and regulations.
It enables the organisation to behave in a more socially responsible manner.
Increases awareness of the impact of social responsibility.
Increases employee commitment and productivity.
Increases the trust and overall satisfaction of customers and stakeholders.

The adoption of the Social Responsibility Management System ensures that organisations fulfil their social obligations by taking into account cultural, social, environmental, legal differences and economic development conditions. ISO 26000 Social Responsibility Management System enables us to benefit the society and nature in a harmonious cooperation with our customers, employees, suppliers, partners, public, non-governmental organisations and other stakeholders in line with the needs and expectations of our globalising world in order to contribute to sustainable development.

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