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Quality Means Perfection


Sampa is proud to integrate 9 quality systems to ensure the best production methodology, always delivering the best products in the market.


Sampa has been implementing the requirements of IATF 16949 Automotive Quality Management System, based on ISO 9001 Quality Management System, for many years. We apply the product realization processes by taking into account customer requirements and the service concept in line with this system while focusing on customer satisfaction. We also implement processes including APQP, PPAP, FMEA, SPC and MSA, and G8D, which help us in problem solving and elimination of root cause.


Each structure is questioned on the basis of improvement through regular audits conducted by independent auditing companies including United Registrar of Systems Ltd. and TÜV Austria Gert GMBH each year and we sustain our internationally recognized Quality Management Systems with great success.




Our Promise for Quality



  • We hereby undertake to comply with the requirements of our Quality Management Systems and the standards to which they are bound in all our activities in line with our mission and vision.

  • We will define the objectives required to monitor the effectiveness of our organizational activities in the continuous improvement cycle and measuring their performances.

  • In order to prioritize the quality approach in our company, we will provide the necessary support in both internal and external relations, to share information and to develop a strong interactive communication network.

  • In order to achieve our objectives, we will act as a single unit with common sense and determination, and our Board of Directors will support the sustainability and continuous development of all activities of the organization in this process.




Sampa's Samsun production campus is awarded Ford Motor Company's Q1 Certification, which is considered throughout the world as an indication of exception quality and customer satisfaction

The Q1 Certification is awarded to Ford suppliers who demonstrate excellence beyond the ISO/TS certification requirements in five critical areas: capable systems, continuous improvent, ongoing performance, superior manufacturing process and customer satisfaction

To qualify, companies must simultaneously achieve the following:

  • 100% on-time delivery and service
  • Zero customer quality complaints/notifications and no open corrective actions
  • Best in class PPM measures

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ISO 9001
TUV 9001

Quality Management System

Promotes improved quality and service
Ensures delivery on time
Sets “right first time” attitude
Fewer returned products and complaints
Independent audit demonstrates commitment to quality

This standard assist Sampa in meeting statutory and regulatory requirements relating to our products while achieving excellence in our customer service and delivery. The standard is used throughout Sampa to improve the performance in every detail we aim to perfect.


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ISO 10002

Customer Satisfaction Management System

Ensures systematic problem solving
Guaranties customer satisfaction
Provides strong auditable system
Assures synchronization

We handle, analysis and review complaints on a product, group and seasonal basis and use this data to improve the product and customer service quality. By creating a customer focused environment that is open to feedback, we are able to resolve any complaints, and enhance the organization’s ability to improve our product and customer service. Our complaint management system is auditable, and auditing of the complaints-handling process gives accuracy of the system compliance. ISO 10002 is used in conjunction with ISO 9001 Quality Management System.


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IATF 16949

Automotive Quality
Management System

Certifies qualification to supply the automotive industry
Improved customer satisfaction
Better process integration
Improved evidence for decision making
A culture of continual improvement
Higher engagement of employees

Our QMSs are tailored to the needs of Sampa and the offerings we provide, but the IATF 16949 standard provides a set of guidelines to help make sure that we do not miss any crucial elements that a QMS needs to be successful. IATF 16949:2016 brings together standards from across Europe and the U.S., outlining everything on achieving best practice when designing, developing, manufacturing, installing, or servicing automotive products. As an international standard, it is recognized as the basis for creating a system to ensure customer satisfaction and improvement.


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ISO 14001

Environmental Management
SystemCustomer Satisfaction
Management System

Ensures systematic problem solving
Guaranties customer satisfaction
Provides strong auditable system
Assures synchronization

We handle, analysis and review complaints on a product, group and seasonal basis and use this data to improve the product and customer service quality. By creating a customer focused environment that is open to feedback, we are able to resolve any complaints, and enhance the organization’s ability to improve our product and customer service. Our complaint management system is auditable, and auditing of the complaints-handling process gives accuracy of the system compliance. ISO 10002 is used in conjunction with ISO 9001 Quality Management System.


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OHSAS 18001

Occupational Health and
Safety Management System

Adoption of international best practice in relation to risk management
Ensures health and well-being of employees, sub-contractors and the public
Minimizes liability of employers through adoption of proactive rather than reactive controls

Ensures legislative awareness and compliance
Reduces accident and incident rates by reducing or eliminating workplace hazards
mproves the incident investigation process
Increases employee motivation through the provision of a safer workplace and participation process

OHSAS 18001 is a system that provides us the structured framework necessary to demonstrate compliancy as well as develop cost effective and efficient operations. OHSAS 18001 is a set of voluntary guidelines for establishing a systematic process of health and safety management. The underlying principle of OHSAS 18001 is that it is a continual improvement process encompassing four steps: Plan, Do, Check, Act.

ISO 27001

Information Security Management System

Increases customer satisfaction
Provides safe transactions
An increase in efficient operating procedures
Continually improves our information security provisions
Gives a framework for identifying risks to information security and implementing appropriate management and technical controls

ISO 27001 is the only auditable international standard that defines the requirements of an information security management system (ISMS). An ISMS is a set of policies, procedures, processes and systems that manage information risks, such as cyber-attacks, hacks, data leaks or theft.


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ISO 28001

Security Management
Systems for the Supply Chain

Ensures integrated enterprise resilience
Systematized management practices
Aligned terminology and conceptual usage
Improved supply chain performance
Benchmarking against internationally recognizable criteria
Greater compliance processes

We trust our effective supply chains to maintain competitive in the global market. And breaks or security problems that may arise in the rings of the supply chain adversely affect our organization. So, it is of utmost importance for us to correctly identify and manage the risks associated with our supply chain. ISO28001 is an international standard, that defines the requirements of an ideal chain security management system that ensures effective management throughout the supply chain.


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