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Our Policies

Sampa Quality Department's motto is “Your request is our duty". And this vision is guided by good faith and technical criteria on the path we take to achieve customer satisfaction in everything we do. Below, you may access our warranty management policies and other details that Sampa has laid out regarding the products and services we provide.


Sampa Inc. undertakes that the implemented Information Security Management System is certified to meet all the requirements of ISO/IEC 27001 standards and is improved in line with the activities prescribed by these standards, that this system is managed in an integrated manner with other management systems that Sampa implements, and that Sampa complies fully with the laws and regulations of the Republic of Turkey.

The main purpose of Sampa Inc.’s ISO/27001:2013 activity is to define and evaluate the risks to our information assets and to ensure that they are systematically improved, managed and secured within and outside the company.

The Sampa Inc. Board of Directors reviews the Information Security Management System at least once a year in accordance with the Management Review Procedure to ensure compliance, adequacy, and effectiveness of the ISMS.

Sampa Inc. declares that it supports the implementation of the Information Security Management and Compliance Policy with all relevant units under the leadership of the Sampa Board of Directors.


Objectives and Principles

Sampa Inc.'s objective is to ensure the security, continuity and auditability of information assets, business processes and operations through the Information Security Management System ISO/27001:2013, and to increase service quality, competitiveness and brand value in order to reach its global targets.

Information Security Management System ISO/27001:2013 Certification audit processes are implemented with "zero non-compliance" strategy.

Each information asset is evaluated according to the principles of confidentiality, integrity and accessibility, the resulting risks are eliminated or reduced to an acceptable level.

Projects implemented during the risk management process are monitored through internal audit processes and effective, continuous and reasonable solutions are completed on time.

Information Safety Performance is measured through internal audits and all requirements are met.

Personnel, supplier, customer and visitor awareness on ISMS are increased through educational and instructional activities.  

In order to achieve objectives, Sampa Inc is obliged to comply with this policy and all documents supporting this policy with the support of Senior Management, all employees of the company and the external parties defined in ISMS. 

ANTI MONEY LAUNDERING POLICY

Sampa Automotive A.Ş., our main objectives are to prevent all illegal financial activities, to prevent suspicious transactions, shell companies and their activities, to oppose and prevent all kinds of situations and structures that will provide resources for terrorism or facilitate money laundering, and to raise awareness among our employees.

The matters included in our policy are strictly implemented by all units of our company and all employees at all levels. All situations that are separate from the policy have criminal sanctions and their provisions are determined in the disciplinary regulation and penalty schedule.

In all our commercial activities, full compliance with international law and rules, especially our national legislation, is ensured in the fight against laundering proceeds of crime, financing of terrorist activities and all financial crimes.

OUR PRINCIPLES

As Sampa A.Ş;

  • Not allowing all activities within our company that are subject to crime revenues,

  • Preventing money laundering and terrorist financing,

  • Evaluating processes with risk-based approaches in all our commercial activities and defining measures for all risky factors,

  • To fully comply with national and international legislation,

  • We are committed to raising awareness and knowledge of the rules of preventing money laundering and fighting all financial crimes of all personnel of our company.

ENVIRONMENTAL POLICY

We created our environmental policy to protect the environment we live in (all living things, ecosystem, habitat and biodiversity, etc.), to leave a cleaner,more livable environment to our future generations by using natural resources efficiently and preventing pollution. Sampa develops business and contributes to nature by adhering to these principles

As SAMPA;

  • We comply with all legal regulationsin force regarding the environment.

  • We carry out research and improvementsthat will enable the reuse of recyclable materials and natural resources.

  • It ensures effective and efficient use of resources for energy efficiency. We use renewable energy sources and direct them to renewable energy investments, we ensure the follow-up of allstagesfrom the beginning to the end of the investment with expertstaff.

  • We ensure the effective use of water in harmony with the environment without wasting a single drop of water. We ensure that water consumption rates are reduced, methods for efficient and reuse of water are determined and water saving models are developed and implemented for sustainable water management.

  • We make conscious purchasing decisions and ensure responsible chemical management and use.

  • We believe that all animalsshould be treated well at allstages of life, that animals have the right to fair treatment and that their basic needsshould be met.Wherever possible, we support the development and use ofinnovative non-animal-derived alternativesthat can offerthe same qualities as animal materials.

  • We ensure the protection ofsoil by preventing itsloss and degradation by natural or artificial means.

  • We do our best to protect nature by creating a sink area.

  • We direct investments in renewable energy investments and ensure that all stages of the investment are followed from the beginning to the end, accompanied by expertstaff.

  • We measure the sound level emitted by the machines and vehicles that constitute the source of noise in open areas, and we ensure that noise measurements are made and kept within certain limits due to the damage to human health and the environment.

  • By using appropriate chimney and filtersystems, we ensure our measurementsin accordance with legalregulations and reduce carbon emissions. We work diligently to improve air quality.

• By identifying and controlling all environmental aspects, impacts and risks related to our activities, we minimize the generation of waste and prevent the resulting waste from being discharged directly or indirectly into the receiving environment (streams, seas, etc.) in a way that would harm human health and the environment. We ensure that waste is primarily evaluated by recycling and/or disposal facilities.

• By using appropriate chimneys and filtersystems, we ensure our measurementsin accordance with legal regulations and reduce carbon emissions. Our organization undertakesthat it will be compatible with the strategic direction and context in which the environmental policy and environmental objectives are established, that it will comply with the conditions of an effective environmental managementsystem in order to achieve the resulting goals, that it will comply with the relevant framework forsustainable resource use and climate change mitigation, and that it will protect nature through continuous improvement.

OUR PRINCIPLES

It is SAMPA's duty to exhibit attitudes and behaviors in accordance with the SAMPA AUTOMOTIVE principles set out below, and to comply with the criteria accepted by the company, in all its activities and relationshipstowardsthe people and organizations with which it has businessrelations at home and abroad, the state, itssociety, its customers,suppliers, partners and employees. has acquired.

Stakeholder Principle: As Sampa Automotive, all our customers, suppliers, partners and employees in the sector we serve are our stakeholders, as well as the state, the public, nature and our social environment. For this reason, protecting the rights of our stakeholders and serving them has become our basic principle.

Benefit to Society Principle: All the processes we take part in and the work we do are based on the principle of benefit to society, and it is aimed to benefit our geography and our country as a social responsibility.

Principle of Respect for Law: We provide services with the principle of acting in accordance with the legislation in the legal order at the global and national level, by respecting the rights of our employees,suppliers, customers, competitors and all the public order we serve.

Quality Principle Our company aimsto achieve the highest level of quality in all processesinside and outside the company, from the working environment to production, from product quality to customerservices.

Efficiency Principle: Efficiency is taken as a basis in the use of all kinds of resources. From the use of raw materials to the use of basic needs and the consumption of natural resources, there is a principle of efficientspending and efficient earningsin all processes.

ContinuousImprovement and Development Principle: Our basic principles are to constantly monitor global changes and to renew ourselves by doing research and development at every stage, from production processesto resource use, from sales channelsto marketing processes. We train our employeesin thissense and enable them to develop their knowledge and experience.


HUMAN RESOURCES POLICY

We believe that employees have the biggest share in our company's success and competitive advantage, and we consider our employees as our most valuable asset. We are aware that an environment in which individuals can feel peaceful and strive to continuously improve their own competences and the success of the company will be extremely beneficial for both our workplace and our employees.

With this awareness, in Human Resources Management,

  • We aim to bring qualified manpower to society.

  • To provide equal opportunities to employees,

  • To encourage an entrepreneurial management

  • Style, to make human resources planning in line with company policies and strategies,

  • To support the continuous development of employees through training, we are based on the principle of employee satisfaction and loyalty.



OCCUPATIONAL HEALTH AND SAFETY POLICY

At SAMPA, our Occupational Health and Safety Policy is based on the goal of "Accident-Free Production". In Sampa Otomotiv and its affiliated workplaces, the requirements of the relevant regulations and standards, especially the legislation, national and international requirements and ISO 45001 standard, are fulfilled with effective and sustainable practices with the participation of the employer, partners and all employees.

The success of our Occupational Health and Safety Management System is a shared responsibility that passes through the safety awareness of all our employees and stakeholders. All our employees, suppliers, subcontractors, customers and visitors act in co-operation to achieve the goals in this policy.

OUR PRINCIPLES

As Sampa A.Ş

  • To comply with legal obligations, relevant national and international standards within the scope of occupational health and safety,

  • To create and ensure the creation of a healthy and safe working environment with the goal of zero occupational accidents and zero occupational diseases,

  • Conduct risk analysis, including the size of the organisation, the areas in which we operate and industry conditions,

  • To assess risks and opportunities, in particular accessibility risk assessment, ergonomic risk assessment, chemical and chemical exposure risk assessment, machinery/equipment risk assessment, personal protective equipment risk assessment and occupational accident risk assessment for persons requiring special policy, and to eliminate or reduce risks to an acceptable level in accordance with the risk control hierarchy,

  • To continuously raise awareness of all our employees, suppliers, subcontractors and the society on Occupational Health and Safety issues through communication and training activities, to provide trainings for protection against accidents, injuries, diseases and correct and complete use of personal protective equipment,

  • Making plans for possible emergencies and taking proactive measures by conducting drills,

  • Creating the Sampa Explosion Protection Plan Document, ensuring and supervising the implementation of measures for possible situations such as fire, flare, explosion,

  • To provide 24-hour uninterrupted health services with occupational health and safety professionals and auxiliary personnel,

  • Ensuring the consultation and participation of employers, partners, employees and employee representatives, and continuous improvement of the OHS Management System with their feedback and suggestions,

  • Providing Occupational Health and Safety (OHS) trainings in accordance with regulations, legislation and standards,

  • Ensure that all employees of the organisation are involved in the process and are protected from any retaliation when identifying incidents, hazards, risks and opportunities,

  • Ensuring the necessary responsibility and accountability to achieve the goal of "zero accidents" and "zero occupational diseases",

  • To ensure that the OHS Policy, objectives and effective management system guide and raise awareness in line with the strategic direction, policies and objectives of the Organisation,

  • Establishing an OHS culture within the organisation with the support of management, ensuring that the intended output is achieved,

  • To ensure that the OHS Management system and its requirements are integrated with the processes, improved and the necessary resources are secured,

  • To investigate the root causes of incidents/accidents in order to continuously improve the performance and effectiveness of the occupational health and safety management system and to recommend necessary measures to be taken to prevent recurrence,

  • To improve, review and monitor occupational health and safety performance by setting measurable and feasible targets and undertakes to ensure the necessary employee participation in all these processes and to provide leadership about the process.

LABORATORY MISSION

SAMPA AUTOMOTIVE INC. Laboratories have reached internationally accepted qualifications in the field with qualified personnel, infrastructure and laboratory facilities, and adopted continuous development approach in order to maintain and improve the production quality of the company.

SAMPA AUTOMOTIVE INC. Laboratories

In the research and development stages realized within the company, it is committed to provide laboratory facilities that meet the required material characterization and product dimensioning studies with high technological devices.

LABORATORY VISION

SAMPA AUTOMOTIVE INC. Laboratories

SAMPA AUTOMOTIVE laboratories have set targets to establish a sustainable infrastructure that enables the research and development works necessary for the production of spare parts and OEM products of many world-renowned heavy vehicles, tow trucks and semi-trailer brands, to provide services to relevant units of Sampa, to be strengthening of national and international cooperation in this field, and thus to become a science and technology center that leads and supports projects that contribute to increasing the competitiveness of our country, accelerating its development and improving the quality of human life.


LABORATORY QUALITY POLICY

SAMPA AUTOMOTIVE INC. is to provide customer satisfaction in accordance with the quality policy and to provide the required experiment measurements for SAMPA AUTOMOTIVE INC. and the measurement data required for continuous improvement in internal use with the highest safety and accuracy.
SAMPA AUTOMOTIVE INC. has aimed for realized all activities with support of the resources and trust provided by the top management.


OUR MISSION

Heavy vehicle spare parts industry; to offer the widest product alternatives to our customers at the right price and speed without compromising the focus of high quality and customer satisfaction with our manufacturer and supplier identity.


OUR VISION

To be the leading brand of heavy vehicle spare parts sector in the world with our innovative, rational, principles and responsible brands by prioritizing investment in people and technology.


QUALITY POLICY

As Sampa A.Ş., we committed to comply with our mission and vision principles that we have defined as Sampa A.Ş. and the requirements of the standards and applicable conditions to which they are affiliated with the Quality Management Systems we incorporate in all our activities we have carried out in line with these principles.

In accordance with the Quality Management Systems we have involved, in order to monitor the effectiveness and efficiency of our organisational activities within the continuous improvement cycle, it is one of our basic activity elements to define the necessary targets and measure their performance, especially zero error in production, zero accident in occupational safety, zero incident in environmental pollution, in line with the zero acceptance criterion for all negativities.

Within the life cycle of our company, for the priority of quality approach; Providing the necessary support to other organizations in which both it has in-house and out of company relations, sharing information and developing in order to establish a strong interactive communication network with its outputs is one of its primary organizational tasks.

We are committed that we will act as a whole with all its employees, with common sense and determination to realize these activities in order to achieve the goals set by the organization; in this process, it will be supported by the Board of Directors to sustainability and continuous improvement of all activities of the organization.


OUR VALUES

Leadership: We are not leaders by being followers, but we are committed to being a pioneer.

Distinctiveness: Our investments indicate that we are working to differentiate and individuate Sampa Automotive.

Employees: In Sampa Automotive, we work with co-workers who have adopted to corporate culture and are compatible with each other. This situation offers a more comfortable and willing working life for all of us.

Trust: Our values instill respect for our customers, suppliers and all stakeholders, and to build mutual trust. In the work environment, we have endless confidence in each other's goodwill and skills.

Competition: We always aim for the best in our work. Our innovative and future-oriented structure is the most important factor that makes us competitive.

Honesty: The principle of honesty that we have adopted at Sampa Automotive is building the foundation of our trust relationships. We adopt as a principle being honest with our colleagues, customers, suppliers and all other stakeholders, and we believe that the most successful working environment can be created in this way.

Faithfulness: As Sampa Automotive, we take care to work by delivering the rights of everyone without ignoring individual achievements.

Law: We are conducting all of our actions within the framework of laws, respecting the laws.

Goodness: We always adopt the principle of mutual goodwill with our colleagues and business partners. This feeds our expectations of trust, loyalty and honesty both within the company and with the company we work with.

Global: We always aim to be innovative and different, and we also observe all over the world. We try to meet all the requirements of being a global company by increasing the number of countries we export to each year and providing the best service.


OUR PRINCIPLES

Respect for individuals and competitors

Honesty is at the forefront of our commercial activities

Novelty and innovation are the cornerstones of our success

We attach importance to auditing and reporting

We do not separate the interests of our company and our employees

We are a good follower at Global

Being the best in what we do is our top priority

We are in integration with society


Summary

Potential product recalls should be quickly reported and investigated by a responsible decision-maker who has the authority to assign the recall classification to the situation. When warranted, a Recall Committee should be appointed.

The Recall Committee and its chairman (Director of Quality) should be quickly convened when a Class I, II, or III situation exists.

All information received and communication released regarding the recall should be approved by the chairman of the Recall Committee.

Complete records and samples should be kept in the control of the Quality Division. Communication is so critical in a recall situation that the members of the Recall Committee may need to devote nearly full time to the emergency in its earliest stages. A telephone hotline may need to be installed for customer and other inquiries.

The Shelf-Life & Warranty Policy, Recall Policy and procedures should be reviewed each year.


Definitions

The following are possible government definitions for the product recall procedure.

Class I Recall - A serious emergency recall situation involving product which may have an immediate or long range effect on the life or health of aquatic animals or human consumers.

Class II Recall - A priority situation involving product which may be a potential hazard to human or animal life or health.

Class III Recall - A situation involving product which does not pose a health threat, but which may have serious or wide-spread customer or public relations implications.

External Recall - The removal of product from the market in which distribution has been made beyond the direct control of the organisation.

Internal Recall - The removal of product from the market, none of which has left the direct control of the manufacturer.

Retention - Holding product from the market or from further processing or shipment when there is evidence of a quality or labelling deviation in the formula for the target species.

Procedures

When the potential for a recall becomes evident, the quality division and production division should be informed immediately.

The quality manager may assume the responsibility to immediately investigate, using any resource within the company, to determine whether the situation is a Class I, II, or III recall or is of lesser priority. The quality manager needs to make the classification decision as quickly as possible. If the decision is that it is a Class I, II, or III recall, the quality division should immediately convene the Recall Committee. The chairman should then co-ordinate all recall activities, keeping the committee members informed. A lesser priority situation may be handled at the plant level without a committee being convened. The Recall Committee should include persons with expertise in these areas:

  • Quality

  • After Sales

  • R&D

  • Engineering

  • Customer / Public Relations

  • Legal & Regulatory

  • Production

  • Sales

  • Purchasing

  • Environment/Health&Safety


The Recall Committee should decide the quickest and best overall procedure for handling the recall. Since each situation will be unique, the following are guidelines which may be useful:

  • Determine the suspected product’s identification codes and the dates of its manufacture.

  • Determine where the entire product is now located. In other words what is the status of the problem / root cause analysis of the problem?

  • Immediately notify all locations where the product was shipped. Mandate a “stop sale.” If the product has been sold to consumers, contact the sellers (distribution) and ask them to make a listing of all consumers who received the product.

  • Get the Recall Committee input as to how to handle all contacts outside the company, such as consumers, agents, dealers, media, etc.

  • Decide whether the media need to be notified. If so, let the public relations department or its designee handle it.

  • Decide whether government agencies should be immediately notified. They may be of help, but may also make matters worse if the officials believe a concealment has been attempted.

  • Someone should be assigned to make and retain accurate records of what was produced, shipped and later accounted for, and finally disposed. Also a record of recall actions and their date and time may be needed for legal protection.

  • Be sure any samples secured are properly identified and safeguarded. If sample analysis is required, have it done on an expedited basis while always retaining duplicate lots of each sample lot submitted.

  • Communicate. Keep the Recall Committee, top management, directors & management levels, any customers, and the news media (if necessary) informed, so that inaccurate information cannot accidentally replace facts or is misconstrued.

  • A 24-hour hotline phone number may need to be implemented, to answer any questions from consumers / customers.


Dear Valuable Customer,

Regarding products that provided to the market by us, the detail info about the shelf-life conditions and warranty policy can be found on this document. We would like to kindly request you to examine the document for getting more-details about the products you obtain. It will increase the efficiency of life -time in where they used and also provide the customer satisfaction

Brand

Date of Manufacture Codes

SAMPA A.S.

The date of manufacture for Sampa A.S. brand products has some variations concerning to some digit codes such as (“DDMMYY”), or WWYY.

  • The last two digits indicate the year in which the product was manufactured (eg. 17 = year 2017)

  • The middle two digits indicate the month in which the product was manufactured (eg. 06 = month June)

  • The first two digits indicate the days in which the product was manufactured (eg. 03 = the third day of the month)

  • WW stands for the week code of the year. (Some products)


Shelf-Life:

"Sampa" brands define the shelf life as the time on the product of a chemical substance, blended preparation or main / main raw material, which is chemically and physically stable. Most Sampa A.S. branded products are made from polymeric materials and / or metal based products and have virtually unlimited physical and chemical stability; To preserve practical retention and testing policies, the published shelf life for these products is max. 5 years from the date of production. However, since the storage and storage conditions described below are difficult to manage, Sampa A.Ş. a 12 months shelf life guarantee is provided for all products produced by the company. In order not to have any problems in order to obtain the five-year, 5-year forecast life expectancy mentioned above, the relevant products must be stored as Sampa A.S.


a) Storage Conditions:

The recommended shelf life generally associated with products fabricated from various polymers is listed below and is based on information provided in technical literatures. Actually, it depends on the storage conditions, which can affect the quality and shelf life of polymer based products. If stored under the most suitable conditions, it could be used through or even beyond the expiration date of its shelf life. Bad storage conditions can shorten the expected shelf life. Polymer products should be stored in a dry cool place and should be protected from light, moisture, oxygen, heat, ozone, any chemicals and deformation. Storage temperature should be below 25°C, however below 15°C is preferable. Shelf life does not guarantee the quality of a product; therefore, polymer based products should remain in storage for as short time as possible. During storage, polymer based products can undergo changes in physical properties and ultimately become unusable. If the shelf life has expired, the polymer based products should be carefully evaluated for possible use as originally intended before discarding products solely based on the suggested shelf life

For the metal based parts the risk are lower than the polymeric ones.


b) Recommended Storage Conditions:

- Store in a cool, dry place with temperature below 25 °C and an ideally under 15 °C

- Keep away from direct heat or open flames

- Avoid contact with solvents or other fluids

- Do not store in direct sunlight

- Keep products wrapped or sealed to minimize the absorption of moisture

Please be aware of the difference between the warranty period and shelf-life period of the goods. For more information, we would like to kindly request you to see Sampa A.S. Warranty Policy and its Appendix 1.


Sampa A.S. Warranty Policy:

Sampa A.S.’ brand, (Sampa) logo with the products provided to the bazaar; the customer undertakes a full warranty for the period of 12 months from the date of the sales invoices, and this guarantee expresses the over-the-car use period. "Warranty Period" is only valid for Sampa A.Ş. within the normal conditions of use set forth by the manufacturer. Sampa Inc. (a) conforms to the specifications or other definitions and (b) is manufactured in a manner free from defects in materials and workmanship, and the warranty obligations become effective under these conditions.

In the event of a breach of the 'Warranty' of the above-mentioned conditions, it may be taken under the goodwill of Sampa AS under the authority and responsibility of Sampa A.Ş. However, for the duration of the defined warranty period and any negativity that may arise in the context of proper use, Sampa A.Ş. the replacement of the related products with new ones, the return of the customer to the account of the price as well as the cases are reserved. (i) However, in order to benefit from this remote client, Sampa AS must notify the defects of the product which have such inappropriateness to Sampa A.Ş. (ii) Sampa A.Ş. it may be requested to analyse and examine all the rights claims relating to nonconformities. (iii) verify that Sampa AS reviews these claims, confirms the alleged deficiencies and does not originate from accident, misuse, negligence, unauthorized modification or false testing.


IN THE INTERESTS OF THE FOREGOING, THIS WARRANTY UNDERTAKING REPLACES ANY OTHER EXPLICIT OR IMPLIED WARRANTY OBLIGATION THAT IS NOT CLEARLY DEFINED, THE QUALITY OF THE PRODUCT, THE MARKETABILITY, THE SUITABILITY OF ANY PURPOSE, THE PRODUCTIVITY OR OTHER UNIDENTIFIED WHOLE, “SAMPA A.Ş.” WILL NOT BE HELD RESPONSIBLE FOR ANY MISUSE / IMPROPER USE OF THE PRODUCT CONCERNED.

Brand

Date of Manufacture Codes

SAMPA A.S.

As a standard concept; 12 months warranty from the date installation and 12 months guarantee from the date of invoice within the scope of the shelf life will be confirmed by the organisation. Except the conditions will be determined on the agreements signed the parties or the regulations/laws in the country/region the products are sold.)


“Certification” Policy

Sampa A.S. maintains a database that allows us to generate Certificates of Conformance for nearly all Sampa products on demand. This feature is available to our customers when they request it. For Certificates of Analysis and other QMS Reports, processing will take longer depending on the level of information required.


Appendix(es)

Ap1:Warranty Criterions

Ap2:Product Recall Management

CUSTOMER SATISFACTION MANAGEMENT SYSTEMS POLICY

A.Ş sets updated targets in order to meet the highest level of quality and customer satisfaction in all its processes. It meets all applicable legal and regulatory requirements. Establishes financial, operational, and organizational requirements. It aims to provide products and services in response to customer requests and needs by combining the inputs from customers, personnel and other interested parties with quality targets. In order to achieve this goal, we are committed to producing timely solutions for each of the complaints we receive and contributing to customer satisfaction and the continuous improvement of our product/service quality.

OUR GOALS AND PRINCIPLES

  • "Customer orientation" is among our basic principles and it is essential that the process is carried out in accordance with the requirements of quality management systems.

  • We investigate every issue submitted to us and ensure that the processes for complaints are implemented.

  • We attach importance to informing our customers about the process in a complete and timely, clear, understandable, accurate and transparent manner.

  • All our teams work to resolve every complaint submitted, we ensure root cause analysis and implement corrective / preventive actions.

  • We follow the measures taken, disseminate them and ensure their sustainability.

  • We regularly review our processes, report their effectiveness to the management, and as a result, create an opportunity to improve ourselves.

We are committed to meeting the expectations of our customers in a reliable, open and customer satisfaction manner.

ANTI-BRIBERY AND CORRUPTION MANAGEMENT SYSTEM POLICY

Sampa, in this policy, Sampa Otomotiv A.Ş, its subsidiaries Ar-Iş Otomotiv San. ve Tic. A.Ş., Sampa Turizm ve Seyahat Acenteliği A.Ş., Sampa Sigorta A.Ş., Sampa Camp Teknoloji A.Ş., Sampa Anadolu Sanayi Ticaret A.Ş. and other subsidiaries and affiliates.

We aim to ensure that there is no bribery and corruption in production and service activities within Sampa, and that our processes are based on legal regulations, in-house regulations, procedures, and instructions, without losing our ethical and moral values.

Principles and rules regarding the detection and prevention of possible actions that can be considered within the scope of Bribery and Corruption are established. raising awareness of our business partners, stakeholders, subsidiaries, suppliers, customers and employees and ensuring maximum compliance with national and international regulations are taken as the basis.

All our processes; We evaluate the nonconformities that may arise from SAMPA's operational position and commercial relations with a risk-based approach, define our relevant controls and measures, determine our operating rules and responsibilities, and raise awareness of all our employees on these issues.

OUR PRINCIPLES

As Sampa A.Ş;

  • Establishing a system in compliance with legal regulations, ISO 37001 Anti-Bribery Management System Standard and the purpose of our organization, identifying risks and opportunities with the support of senior management, a commitment to ensure continuity, implementation of corrective and preventive actions,

  • Those who are against bribery or facilitating factors in our processes and apply the sanctions determined in case of non-compliance,

  • Committed to fulfilling the requirements of the Anti-Bribery Management System and its continuous improvement,

  • In case of detection or suspicion of bribery, ensuring that the situation is expressed by providing the necessary confidentiality principles without being subjected to any pressure and retaliation,

  • Ensuring that our processes are measurable, traceable and accountable,

  • Protecting the powers and independence of the anti-bribery compliance function,

We are committed to being fair and always keeping our ethical values at the forefront, as well as our customer focus, with the Total Quality Management approach, including the issues mentioned above, in all our processes.

GIFT ACCEPTANCE AND GUEST HOSPITALITY POLICY

In all our activities, we ensure that we act in accordance with national and international laws and regulations and within the framework of the ethical and professional principles of the automotive industry and professional codes of conduct.

We will ensure that any gifts accepted or offered do not give the impression that the recipient is entitled to preferential treatment or any other privilege, and that this situation does not damage the reputation of our company.

To this end, business relationships, gifts and hospitality that develop between all our employees, customers, suppliers, partners and affiliates, and those directly or indirectly related to them, must not create any privilege, conflict of interest or influence decision-making mechanisms.

OUR PRINCIPLES

All our employees should not give or receive gifts in violation of the Anti-Bribery and Anti-Corruption Policy.

  • In exceptional cases, where the employee's will not to accept is not accepted by the other party and therefore there is a risk of damaging the business relationship, gifts with a high material value may be accepted with the approval of the manager.

  • Gifts and promotional items of nominal value rather than monetary value, such as diaries, pens and calendars, may be accepted, provided they are not personally requested by the employee. Gift packs bearing the Sampa logo may be offered to our guests.

  • Our employees may attend events such as entertainment and meals for purposes of representation and hospitality, provided they are reasonable and modest.

  • Gifts and hospitality must be conducted in accordance with the law and Sampa's internal rules for generally accepted business practices that are explainable and accountable, do not require continuity and do not lead to bribery and corruption.

If there is any doubt as to whether the reason, frequency or other basis for the transaction in question is consistent with customs, traditions and business practices and our policies, the Ethics Committee or Company Lawyers, the compliance department, should be consulted.

We expect Sampa Business Partners to act in accordance with our policies and we take the necessary steps for this.

SUSTAINABILITY POLICY

We believe that in order to achieve sustainable success, we must create value for our stakeholders and society, and we adopt an approach that considers the requirements of global standards, the sustainability of natural resources, the environment and the needs of future generations. By using innovative and sustainable financing tools, we take care that our investments support development in the regions where we operate.

We focus on climate change adaptation, zero waste and supporting sustainability

PRINCIPLES

Based on environment, social and corporate governance in order to ensure sustainability;

  • To comply with national and international legislation requirements,

  • To invest in the development of our employees, who are our most prioritised stakeholders, by ensuring their health and safety while providing them with a decent and inclusive working environment and equal opportunities,

  • To ensure continuity by investing in renewable and clean energies,

  • Ensure the efficient use of resources and protect the environmental balance and natural resources,

  • To carry out our processes in transparency with our stakeholders,

  • To consider, measure and evaluate the environmental, social, natural and cultural heritage impacts of our activities and investments by adhering to our code of ethics,

  • To ensure continuity in customer satisfaction,

  • To develop our customers and suppliers towards sustainability practices,

  • To improve company performance and efficiency of production,

  • To verify and follow up our sustainability efforts and publish them in our sustainability report every year,

  • To avoid any activities that may affect the accuracy of information/documents such as bribery, corruption and money laundering, to define actions to prevent them, to comply with all antitrust and competition laws and regulations, and to aim to compete fairly and effectively,

  • Reviewing product/service offerings to protect against any possible intellectual property infringement and supporting them with contracts,

  • To prevent conflicts of interest that may arise from any matter in which a person or organisation is involved in a relationship of interest, financial or otherwise, and where serving one interest may require working against another

  • To ensure the use of original materials, to procure materials from reliable sources, to prevent the use of counterfeit or suspicious parts within the company and in the products delivered to the customer, We are committed to taking necessary actions and ensuring continuous improvement by effectively managing our risks in all our processes.

OUR CONFLICT MINERALS POLICY

As Sampa Automotive, we show the necessary importance with a transparent and sustainable perspective in our supply chain process, as in all our processes and applications, and we are committed to complying with the requirements of the standards and applicable conditions to which we are bound.

In this context, we pay attention to the procurement of minerals extracted from conflict-ridden regions in the world and used by some of our suppliers such as Tin, Tungsten, Tantalum, Gold, Lithium (3TG) and others, which are called conflict minerals, in accordance with the relevant laws, and to avoid actions that contribute to the financing of armed groups in accordance with the principle of respect for human rights with our understanding of social responsibility, and We are also committed to supporting our suppliers in this regard.

OUR PRINCIPLES AND PRINCIPLES

  • We ensure that our business partners identify products with a high probability of using 3TG, identify and evaluate supply sources.

  • In the event that a situation or risk related to conflict minerals is detected in the supply chain, we undertake to work in coordination with our Business Partners regarding the reporting and elimination of the risk by applying to the necessary notification channels.

  • We are committed to taking the necessary actions and cooperating with all necessary parties in order to reduce and eliminate the risks associated by working with our business partners who may have a potential risk of using 3TG.

  • As Sampa Automotive, we provide information to our suppliers within the scope of the Conflict Minerals Policy we have established and provide the necessary support for them to act in accordance with the relevant process.

  • Within the scope of our Anti-Bribery Management System, we expect our business partners to stand against any attempts such as corruption or money laundering claims to hide or change the origin of minerals.

  • As Sampa Automotive, we carry out on-site audits for our business partners in order to check compliance with the necessary legal requirements, codes of conduct and regulations.

Sampa Otomotiv reserves the right to take measures that can be defined as termination of the business relationship in the event that any of its Business Partners determines that their efforts are insufficient in complying with this policy and does not agree to the cooperation offered to the Business Partners in order to take the necessary corrective actions.

LEGAL OBLIGATIONS AND REGULATORY COMPLIANCE POLICY

Sampa Automotive aims to ensure that all its processes and practices comply with competition law and to raise awareness about competition law. It continues with a "ZERO RISK" policy regarding compliance with Competition Law. Within the framework of this policy, Sampa adopts as a principle to avoid all kinds of actions that may pose a risk in terms of Competition Law and to raise awareness on this issue.

OBJECTIVES AND PRINCIPLES

  • In order to fulfill its obligations arising from the law, legal regulations, standards and other conditions, our organization defines the methods, responsibilities and authorities followed in this regard, with the determination of the legal legislation related to the activities of the institution, monitoring the changes and communicating this information to the relevant personnel and doing the necessary.

  • To ensure that Sampa acts fairly and honestly by taking into account the interests of its customers and suppliers and the integrity of the market, establishes an organizational structure that will prevent conflicts of interest that may arise between itself, its partners, employees, managers and persons directly or indirectly related to them and its customers or between a customer and another customer in all its commercial relations, and ensures that necessary administrative measures are taken.

  • By adopting the principles of accountability and fair work, preventing unethical or unlawful actions, expecting its employees or business partners to express their concerns from their employees who directly or indirectly witness any unlawful activity or unethical event, who have legal knowledge of such a situation or who suspect such a situation, and encourages its stakeholders in this direction. Senior Management is committed to implementing risk-mitigation measures to prevent manipulation from occurring.

SAMPA GREENHOUSE GAS MANAGEMENT SYSTEM POLICY

In the days when global warming and climate change have become an extremely important problem, as SAMPA Automotive Industry and Trade Inc., in line with the legal and other requirements related to the measurement, reporting and verification processes of greenhouse gas emissions;

We aim to develop studies within the scope of the 14064-1 Greenhouse Gas Management System standard, to keep the carbon emission emissions that may occur from our companies and employees under control, to ensure the trust of our internal and external stakeholders and to reduce the concentration of greenhouse gases in the atmosphere for a more livable environment.

OBJECTIVES AND PRINCIPLES

As SAMPA Automotive Industry and Trade Inc., in line with this purpose;

  • To follow all legal regulations and national requirements regarding the ISO 14064-1 Greenhouse Gas Management System, GHG Protocol and to take care to implement them voluntarily in line with the company strategy,

  • To carry out the installation of a system in accordance with the 14064-1 Greenhouse Gas Management System standard and to carry out studies under the leadership of senior management, taking into account risks and opportunities,

  • To provide a working environment befitting human beings and nature by observing the health and satisfaction of our employees, to use energy-saving LED bulbs and energy-saving devices to increase energy efficiency in the workplace,

  • To encourage sustainable transportation and to prefer transportation options that produce less greenhouse gases,

  • Based on the principles of sustainability in the supply chain, to prefer sustainable suppliers,

  • To switch to renewable energy sources,

  • To monitor the energy sources used in our processes with digital structures at advanced technology level, to develop environmentally friendly production techniques together with green innovation and R&D studies,

  • To reduce greenhouse gas emissions by investing in carbon-free technologies in the production process,

  • To choose products and packaging more consciously, to develop waste reduction and recycling habits,

  • To raise awareness of our employees against the damage that may occur as a result of the emission of greenhouse gases,

  • To receive training on greenhouse gases and their effects on climate change,

  • To create moves to sustain life, such as protecting the green and incorporating recycling into daily life,

  • Together with the Greenhouse Gas, Environment and Sustainability policy, we are committed to comply with all the conditions necessary to achieve the objectives set out, the framework for sustainable resource use and climate change mitigation, and to protect nature through continuous improvement.