Top ↑
×
Main Page / Quality

Quality

Sense of Quality: Perfectionism

As Sampa Automotive, we have been following the ISO/TS 16949 Technical Specifications and its requirements for many years, so it would be customer-orientated and as a result we have been applying the Product implementation processes. Especially depending on the foundation such as APQP, PPAP, FMEA, SPC ve MSA, and related with the 8D methodology, this enables us to provide solutions to the root problems caused.

Moreover, thanks to the labratories apart from these Product implementation procedures, ISO / EN 17025 is used in procedural phases such as the approval of Product implementations, procurement of raw materials and possession of the finished Product in our warehouse. In parallel with this procedure, we examine our products in our labratories with our trusted ISO / EN 17025 certification in compliance with national and international standards and guarantee the Product quality.

ISO 14001 Environment Management Quality System Certificate enables us to support our philosophy to protect the World with our responsibility and social projects. We act sensibly towards prohibited materials for a better environment to live in.

We have adopted the ISO 18001 standards for Occupational Health and Safety in order to keep the sustainability of the organisation, and take the required precautions in order to prevent any accidents that may occur. We manage this procedure along with Occupational Safety and Emloyees’ Health Specialists and Environment Experts. These procedures are examined every year by the independent auditing firms, TÜV Austria and URS and we successfully operate in accordance with these Quality Management Systems Certifications.

 

 

With our sense of perfectionism,

It is our quality policy to:

·       Appropriately carry our mission out,

·       Reach the required perfectionism with our vision,

·       Support our colleagues with continuous education and to ensure that they are well equipped in order to reach a sense of quality.

·       Provide satisfaction beyond the expection of our customers and suppliers with a social awareness and to be responsible for our actions towards society.

 

After Sales Services

Warranty Disclaimer Requirements

Aim: It aims to explain warranty disclaimer requirements of each Product sold to our customers incorporated by SAMPA S A.

Scope:It covers the facilities and services for the production and sales of each product within the scope of After Sales warranty.

Liability:Quality Management Directorate, Sales, Marketing & Brand Directorate

Enforcement:The table pertaining to the Product groups not covered by SAMPA are indicated in Attachment – 1. The warranty of the Product is valid for 12 months starting from the invoice date.

The reclamations with the expiry duration of more than 12 months will not be covered within the warranty terms. The assessment of the complaints which are yet to expire will be evaluated by After Sales Services Department.

The products defected due to the delivery will need to be notified within latest 3 months after the delivery of the Product. Otherwise the faulty products will not be covered within the scope of warranty.

When the delivery arrives to customer, the customer shall check whether the packaging of the goods have been damaged and if there are any damages, they should take a photo and write down a report. The pictures and the statements should be delivered to us via email message.

There are a rare cases where the complaint cannot be finalised even when a thoroughly completed customer complaint form, photos, service failure and technical report are communicated to us. Extra information for the faulty product and one of the faulty products may be required for us to review. Or these items may be returned upon our decision. Customer shall keep the producs until the decision. Otherwise the products will not be evaluated within the scope of warranty.

Complaints of errors caused by the assembly of the SAMPA Product or operators assembling the Product will not be covered within the scope of warranty.

Complaints of errors caused by the assembly of an unauthorised service and faulty operation as a result will not be covered within the scope of warranty.

Information or pictures apart from the ones required in the Customer Complaint Form may be required. The required information shall be provided to us within 30 working days. Otherwise the products will not be covered under warranty.

Any improvements or changes made to the product without our consent or approval of Sampa Automotive and the payments will not be taken under consideration, the products will not be accepted for return and they will be invoiced to you.

In case of a rejection of the complaint, return of the product will not be accepted. In line with this rejection, if the Product is reclaimed, all the shipment and customs costs will be covered by the customer.

If the customer returns the faulty products without the consent and approval of SAMPA Automotive, the products will not be accepted at the delivery or cargo, and the items will be returned back to the customer. Our company will not be liable for delivery and cargo costs.

Products defected due to the erroneous and/or inaccurate maintenance, and misuse failures are not evaluated within the scope of warranty.
 

These conditions are stated hereunder:

WARRANTY ADMISSION REQUIREMENTS

The products, which have malfunctioned due to erroneous and / or improper maintenance, and improper lubrication, cannot be considered under warranty. The breakdown of these conditions are:

·       Conditions which have occurred due to the working or natural runout conditions, deformations,

·       Conditions which have occurred with the effects of natural and environmental factors (extreme heat, cold weather, etc ...)

·       Conditions such as faulty installation, erroneous adjustments, improper maintenance/service.

·       The materials which are required for product study and improper oil.

 

Handling of the spare parts cannot be guaranted under the conditions of:

·       Using spare parts outside the work area/place, especially modifying them partially or               completely in different vehicles other than commercial vehicle products, improper                     vehicles outside business sector;

·       Degradation/deformation of original structure of the spare part 

Sampa World Tour Malaysia

Sampa World Tour Malaysia

Sampa World Tour Continues with a Stop in Malaysia!

Detail
Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Automotive was at Automechanica Istanbul with its brand new image.

Detail
Sampa Proceeds to The Top Step By Step!

Sampa Proceeds to The Top Step By Step!

TIM (Turkish Exporters Assembly) has announced the top 1000 exporting companies.

Detail
Privacy Legal
Copyright (c) 2014 Sampa Automotive
design and development by ekolik
Shock Absorber | R.V.I. Repair Kit, Steering Lock | Daf Hose, Radiator | Volvo Expansion Tank, Radiator | R.V.I. Bearing, Wheel Hub | Volvo Multiway Valve | Daf Axle Nut | Bergische Achsen Drag Link | Volvo Repair Kit, Brake Cam Shaft | Sauer Achsen Rubber Bushing, Stabilizer Bar | Setra Mounting, Engine | Mercedes Mudguard | Mercedes V Arm | Mercedes Repair Kit, Brake Caliper | Daf 90° Push in Connector | Universal Rubber Bushing, Spring | Bergische Achsen Spring Pin, Brake Adjuster | Volvo Pin, Cab | Iveco Air Filter Cartridge | Mercedes Housing, Instrument Panel | Scania Gasket Kit, Gear Selector Housing | Volvo Rubber Bushing, Spring | R.V.I. Pipe, Exhaust | Scania Cylinder, Gear Shift Control | Mercedes Housing, Head Lamp | Scania King Pin Kit, Axle Steering Knuckle | Mercedes Cushion, Spring | Ror-Meritor Main Cylinder | Mercedes Bearing, Wheel Hub | Iveco Lock, Door | Scania Hose, Radiator | Man Wheel Hub | Sauer Achsen Fitting, Air Spring | Scania Clutch Disc | Volvo Mounting, Engine | Mercedes Cable Kit, Head Lamp | Scania Signal Control Arm | Mercedes Rubber Bushing, Cab Tilt | Scania Seal Ring, Steering | Volvo Mudguard | Iveco Roller Chain, Brake Caliper | Brake Caliper Parts Lock Washer, Axle | Bergische Achsen Hose, Radiator | Mercedes Nut, Stud | Kassbohrer Gasket, Cylinder Head | Mercedes Ball Joint | R.V.I. Repair Kit, Axle Rod | Mercedes Push in Connector | Universal Drag Link | Volvo Bearing, Wheel Hub | Ror-Meritor Drag Link | Mercedes Fan Motor, Cab Heating & Ventilation | Mercedes Lining Kit, Brake Drum | Sauer Achsen Brake Shoe, Brake Drum | Sauer Achsen Gasket Kit, Cylinder Liner | Volvo Repair Kit, Fifth Wheel | Georg Fischer Air Spring | Volvo Buffer, Cab | Volvo Rubber Bushing, Spring | R.V.I. Gasket, Timing Case | Mercedes Cylinder Head | Iveco Cable, Gear Shift Control | Man Shock Absorber, with Air Bellow, Cab | Volvo Bump Stop, Traverse | Mercedes Levelling Valve | Mercedes Bracket, Brake Chamber | Bergische Achsen Head Lamp | Man Repair Kit, Spring | Ror-Meritor Repair Kit, Brake Caliper | Mercedes Plate Kit, Cylinder Head | Iveco Hose, Radiator | R.V.I. Hose, Intercooler | Mercedes Nut, Stud | Man Wheel Hub | Sauer Achsen Hose, Turbocharger | Man Repair Kit, Brake Caliper | Brake Caliper Parts Ring Kit, Piston | Volvo Cable, Gear Shift | Volvo Bracket, Spring | R.V.I. Repair Kit, Spring | Sauer Achsen Cab Corner | Mercedes Bracket, Exhaust | Neoplan Step Signal Lamp | Scania Fog Lamp | R.V.I. Air Spring | Volvo Seal Ring, Gear Shift Control | Mercedes Wheel Hub | Volvo Hose, Turbocharger | Man Ring Kit, Piston | Scania Spring Brake Chamber | Daf Air Spring | Ridewell Bearing, Stabilizer Bar | Mercedes Mounting, Engine | R.V.I. King Pin Kit, Axle Steering Knuckle | Mercedes Pin, Spring | Ford Repair Kit, Cab Tilt | Volvo Hub Cap | Kassbohrer Repair Kit, Stabilizer Bar | Mercedes Clutch Servo | Mercedes Speed Sensor | Daf Spring Brake Chamber | Ror-Meritor 90° Push in Connector (Two Diameter) | Universal Air Spring | Sauer Achsen Sensor, ABS | Scania Coupling | Mercedes Flexible Pipe, Exhaust | Man Air Spring | Daf Brake Disc | Mercedes Ball Joint | Man Rubber Bushing, Spring | Man Pin, Spring | Freightliner Wear Ring, Wheel Hub | Scania Buffer, Spring | Mercedes Fuel Filter | Iveco Air Spring | Watson&Chalin Clutch Release Bearing | R.V.I. Accelerator Pedal | R.V.I. Ring Kit, Piston | Daf Bearing, Wheel Hub | Scania Adjusting Gear, Brake Caliper | Brake Caliper Parts Drag Link | Man Pressure Sensor | Scania Compressor | Volvo Belt Tensioner, Fan | Volvo Repair Kit, Brake Caliper | Sauer Achsen Torque Rod | Scania Cushion, Spring | Mercedes Air Dryer Cartridge | Volvo Ball Joint | Neoplan Housing, Water Pump | Man Connecting Rod, Piston | Volvo Repair Kit, Brake Caliper | Volvo Signal Lamp | Man Expansion Tank, Radiator | Volvo Cover, Air Filter | R.V.I. V Arm | Mercedes Spring Pin, Brake Shoe | Bergische Achsen Levelling Valve | Mercedes Seal Ring, Crank Shaft | Volvo Coupling | Iveco Clutch Release Bearing | Daf Bearing, Flywheel | Man Levelling Valve | Man Relay, Central Electric Unit | Daf Fitting, Retarder | Scania Repair Kit, Wheel Hub | Sauer Achsen Mounting, Exhaust | R.V.I. Handle, Door | Scania Pressure Control Valve | Man Mirror | Scania Nylon Pipe, Black | Volvo Expansion Tank Cap, Radiator | Iveco Brake Dust Cover Kit | Bergische Achsen Ring, ABS | Sauer Achsen Air Filter, Oil Sump | Iveco Bushing, Brake Cam Shaft | Ror-Meritor Needle Bearing, Brake Caliper | Brake Caliper Parts Repair Kit, Brake Caliper | Brake Caliper Parts Bearing, Differential Gear Housing | Mercedes Repair Kit, Brake Caliper | Ror-Meritor Bearing, Wheel Hub | Bergische Achsen Seal Ring, Input Shaft | Volvo Drag Link | Man Housing, Head Lamp | Scania Hose, Intercooler | R.V.I. Air Spring | Hendrickson Thrust Ring, Wheel Hub | Bergische Achsen Brake Shoe, Brake Drum | Volvo Silencer, Air Tank | Iveco Blade, Windscreen Wiper | Volvo Air Spring | Schmitz Sensor, Brake Disc Pad | Ror-Meritor Air Filter Cartridge | R.V.I. Shock Absorber, with Air Bellow, Cab | Iveco Drag Link | Daf Air Spring | Hendrickson Buffer, Spring | Mercedes Mounting, Engine | Kenworth Load Sensing Valve | Fruehauf Disc, Cylinder Head | Man Grille, Front Panel | Scania Rubber Bushing, Cab | Daf Compressor | Mercedes Repair Kit, Water Pump | Man Bracket, Mudguard | Daf Repair Kit, Axle Rod | Daf U Bolt, Spring | Mercedes Repair Kit, Brake Shoe | Fruehauf Shock Absorber, Cab | Mercedes Gas Spring | Man Air Deflector, Cab Corner | Daf Feed Pump | Iveco Cylinder Head | Iveco Lock Washer, Axle | Man Housing, Flywheel | Mercedes Overflow Valve | Neoplan Bushing, Bogie Suspension | Volvo Repair Kit, Axle Rod | Mercedes Housing, Step | Volvo Clamp, Injector | Volvo Exhaust Manifold | R.V.I. Wheel Hub | Mercedes Hose, Radiator | Mercedes Buffer, Cab | Scania Repair Kit, Brake Caliper | Brake Caliper Parts King Pin Kit, Axle Steering Knuckle | Bergische Achsen Rubber Bushing, Axle Rod | Ror-Meritor Water Pump | Man Head Lamp | Mercedes Bracket, Spring | Scania Fuel Filter | Mercedes Brake Slack Adjuster | R.V.I. Bolt, Spring | Scania Hand Pump, Cab Tilt | Man Ring, ABS | Mercedes Ring Kit, Piston | Mercedes Pipe, Steering Pump | Volvo Ball Joint | Daf Storage Compartment Panel, Accessory | Mercedes Repair Kit, Brake Adjuster | Volvo Brake Dust Cover | Fruehauf Bogie Bearing | Scania Rubber Bushing, Stabilizer Bar | Ror-Meritor Bushing, Spring | Volvo Rubber Bushing, Spring | Ford Filter, Cylinder Block Cover | Mercedes Lock Washer, Axle | Volvo Seal Ring, Gear Shift Control | Mercedes Spring Brake Chamber | R.V.I. Repair Kit, Brake Caliper | Brake Caliper Parts Wheel Hub | Volvo Repair Kit, Brake Shoe | Mercedes Rubber Bushing, Axle Rod | Man Clutch Disc | Man Feed Pump | Scania Repair Kit, Axle Rod | Mercedes Housing, Head Lamp | Volvo Air Dryer Cartridge | Scania Bearing, Wheel Hub | Trailor Air Filter, Compressor | Volvo Repair Kit, Brake Caliper | Iveco Sleeve Insert for Nylon Pipe | Sauer Achsen Air Spring | Ror-Meritor Air Spring | Hendrickson Air Filter Cartridge | R.V.I. Stud | Volvo Brake Dust Cover | R.V.I. Roller, Brake Shoe | Kassbohrer Housing, Step | Mercedes Clamp | Universal Pin, Spring | Man Blade, Fan | Scania Seal Ring, Wheel Hub | Bergische Achsen Air Spring | Bergische Achsen Expansion Tank Cap, Radiator | Volvo Seal Ring, Wheel Hub | Mercedes Repair Kit, Brake Caliper | Brake Caliper Parts Bracket, Axle Rod | Mercedes Plug, Axle Rod | Ror-Meritor Air Spring | Bergische Achsen Rubber Bushing, Axle Rod | International Navistar Solenoid Valve | Neoplan Hose, Radiator | R.V.I. Bushing, Brake Shoe | Volvo U Bolt, Spring | Volvo Exhaust Manifold | R.V.I. Rubber Bushing, Stabilizer Bar | R.V.I. Drag Link | Daf Handle, Door | Mercedes Repair Kit, Compressor | Mercedes Air Spring | Mercedes Repair Kit, Brake Caliper | Brake Caliper Parts Levelling Valve | Volvo Nut, Retarder | Scania Repair Kit, Steering | Mercedes King Pin Kit, Axle Steering Knuckle | Freightliner Repair Kit, Axle Rod | Scania Hose, Radiator | Mercedes Repair Kit, Stud | Sauer Achsen Bracket, Cab Corner | Volvo Axle Nut | Bergische Achsen Nut, Stud | R.V.I. Drag Link | Daf Door | R.V.I. Air Spring | Iveco Nut, Stud | Scania Gear, Compressor | Man Nut, Stud | Scania Piston | Scania Repair Kit, Brake Caliper | Mercedes ABS Socket | Universal Dust Cover, Gear Shift | Scania Mirror | Volvo Bearing, Stabilizer Bar | Volvo Brake Dust Cover Kit | Bergische Achsen End-Outline Marking Lamp | Volvo Pressure Sensor | Scania Repair Kit, Brake Caliper | Ror-Meritor Flasher Relay, Central Electric Unit | Iveco Hose, Radiator | Iveco King Pin Kit, Axle Steering Knuckle | Ford Hose, Radiator | Mercedes Ring Kit, Piston | Iveco Repair Kit, Brake Caliper | Brake Caliper Parts Gasket, Oil Filter | R.V.I. Repair Kit, Brake Caliper | Sauer Achsen Repair Kit, Brake Adjuster | Volvo Hose, Turbocharger | Volvo Ball Joint | R.V.I. Cylinder, Cab Tilt | Mercedes Temperature Sensor | Man Brake Dust Cover | R.V.I. Torque Rod | R.V.I. Gasket, Water Pump | Volvo Alternator | Volvo Rubber Bushing, Stabilizer Bar | Mercedes Diaphragm, Brake Chamber | Mercedes Brake Dust Cover Kit | Bergische Achsen Motor, Door Window | R.V.I. Shock Absorber | Mercedes Spring, Brake Shoe | Sauer Achsen Repair Kit, Cab | Scania Fitting, Retarder | Daf Brake Pressure Regulator | Mercedes Joint Cross | Mercedes Brake Dust Cover Kit | R.V.I. Mounting, Exhaust | Mercedes Cover, Side Panel | Scania Repair Kit, Fifth Wheel | Georg Fischer Fuel Filter | R.V.I. Brake Lining Rivets | Universal Repair Kit, Gear Shifting | Scania Main Cylinder | R.V.I. Shock Absorber, with Air Bellow, Cab | Volvo Rubber Bushing, Cab | Man Lock Plate, Brake Shoe | Bergische Achsen Lock, Door | Mercedes Air Spring | Bergische Achsen Drag Link | R.V.I. Air Dryer | Mercedes U Bolt, Spring | Mercedes Repair Kit, Axle Rod | Iveco Air Deflector, Cab Corner | Man Bearing, Wheel Hub | R.V.I. Repair Kit, Axle Rod | Man Brake Slack Adjuster | Kassbohrer Hub Cap | Bergische Achsen Filter Set, SCR System | Mercedes Repair Kit, Brake Caliper | Ror-Meritor Hose, Radiator | Scania Gasket, Exhaust Manifold | R.V.I. Air Spring | Ror-Meritor Main Cylinder | Mercedes Repair Kit, Connecting Rod | Bergische Achsen Repair Kit, Oil Sump | Scania Levelling Valve | Scania Signal Lamp | Man Clamp | Universal Safety Valve | Mercedes Hose, Radiator | Volvo Tension Roller, Fan | Scania Brake Slack Adjuster | Mercedes Seal Ring, Input Shaft | Iveco Repair Kit, Main Cylinder | Mercedes Flywheel | R.V.I. Circlip, Clutch Release Bearing | Scania Flexible Pipe, Exhaust | Man Visco Fan | Mercedes Air Tank | Scania Hose, Radiator | Mercedes Grille, Front Panel | Daf Compressor | Man Bellow, Air Filter | Daf Compression Spring, Cab | Mercedes Repair Kit, Compressor | Volvo Ball Joint | Volvo Rubber Bushing, Axle Rod | Daf Mudguard | Iveco Repair Kit, Fifth Wheel | Georg Fischer Brake Disc | Iveco Lock Washer, Axle | Mercedes Repair Kit, Brake Caliper | Daf Torque Rod | Scania Bushing, Brake Shoe | Kassbohrer Repair Kit, Brake Adjuster | Volvo Push in Connector | Universal Expansion Tank, Radiator | R.V.I. Spring Brake Chamber | Daf Seal Ring, Crank Shaft | Iveco Seal Ring, Crank Shaft | Daf Half Bearing, Stabilizer Bar | Daf Air Filter Cartridge | Mercedes Drag Link | Mercedes Brake Dust Cover Kit | Bergische Achsen Lock Washer, Bogie Suspension | Man Bearing, Wheel Hub | R.V.I. Repair Kit, Wheel Hub | Mercedes Hose, Radiator | Daf Sensor, ABS | Volvo Safety Valve | Mercedes King Pin Kit, Axle Steering Knuckle | Mercedes Push in Connector | Universal Cylinder Head | Daf Lens, Head Lamp | Mercedes Gasket, Oil Cooler | Man Air Spring | Neway Lining Kit, Brake Drum | Sauer Achsen Heater Unit, Cab Heating & Ventilation | Scania Air Spring | Watson&Chalin Fuel Filter | Man Cab Corner | Mercedes Socket, Cable Harness | Volvo Seal Ring, Input Shaft | Man Piston, Air Spring | Ror-Meritor Gasket, Oil Sump | Volvo Relay Valve | Scania Clutch Fork | Daf Repair Kit, Spring | Mercedes Clamp | Universal Housing, Step | Iveco Brake Shoe, Brake Drum | Volvo Bushing, Brake Cam Shaft | Daf Strap, Exhaust | R.V.I. Wheel Hub | R.V.I. Plate Kit, Cylinder Head | Man Gasket Kit, Cylinder Liner | Volvo Steering Pump | R.V.I. Air Spring | Volvo Lock Washer, Axle | Volvo Seal Ring, Wheel Hub | R.V.I. Repair Kit, Fifth Wheel | Georg Fischer Mounting, Engine | Freightliner Gasket, Oil Sump | Man Repair Kit, Wheel Hub | Volvo Sensor, ABS | R.V.I. Fuel Filter | Scania Hose, Radiator | Scania Clutch Fork | Man Cylinder, Cab Tilt | Scania Stud | R.V.I. Repair Kit, Brake Caliper | Brake Caliper Parts Gasket, Cylinder Head | R.V.I. Gasket, Exhaust Manifold | Man Straight Coupling | Mercedes Nylon Pipe, Black | Mercedes Air Spring | Bergische Achsen Rubber Bushing, Spring | Ror-Meritor Mirror | Mercedes Lock Cylinder, Door | Man Repair Kit, Shock Absorber | Scania Bracket, Spring | R.V.I. Sensor, Brake Disc Pad | Ror-Meritor Gas Spring | Scania Bushing, Spring | Bergische Achsen Coupling | Daf Heating Hoses, Cab Heating & Ventilation | Man Air Spring | Neway Oil Filter | Volvo Seal Ring, Wheel Hub | Iveco Bumper | Man Lift, Door Window | Mercedes Air Tank | Bergische Achsen Air Spring | Bergische Achsen Alternator | Man Clamp, Exhaust | Iveco Axle Nut | Volvo Ball Joint | Hendrickson Nut, Spring | R.V.I. Stud | Daf Seal Ring, Bogie Suspension | Scania Service Brake Chamber | Daf Repair Kit, Spring | Volvo Gas Spring | R.V.I. Gasket, Oil Sump | R.V.I. Hose, Radiator | Scania Grille, Front Panel | Scania Mudguard | Man Repair Kit, Stabilizer Bar | Mercedes Handle, Door | Iveco Washer, Injection Pump | Scania Bearing Kit, Clutch Release Bearing | Daf Belt Tensioner, Fan | Mercedes Bearing, Distribution Shaft | Daf Mounting, Engine | Mercedes Repair Kit, Axle Rod | R.V.I. Rubber Bushing, Spring | Schmitz Air Filter Cartridge | Man Valf Seat Kit, Cylinder Head | Volvo Repair Kit, Axle Rod | Mercedes Clamp, Exhaust | Volvo Clutch Fork | Volvo Air Dryer | Daf Drag Link | Volvo Accelerator Wire | Scania Mirror Glass | Scania Non Return Valve | Scania Bearing, Stabilizer Bar | Iveco Axle Nut | Sauer Achsen Flywheel | Man Rubber Bushing, Shock Absorber | Ror-Meritor
Yandex.Metrica