Top ↑
×
Main Page / Quality

Quality

Sense of Quality: Perfectionism

As Sampa Automotive, we have been following the ISO/TS 16949 Technical Specifications and its requirements for many years, so it would be customer-orientated and as a result we have been applying the Product implementation processes. Especially depending on the foundation such as APQP, PPAP, FMEA, SPC ve MSA, and related with the 8D methodology, this enables us to provide solutions to the root problems caused.

Moreover, thanks to the labratories apart from these Product implementation procedures, ISO / EN 17025 is used in procedural phases such as the approval of Product implementations, procurement of raw materials and possession of the finished Product in our warehouse. In parallel with this procedure, we examine our products in our labratories with our trusted ISO / EN 17025 certification in compliance with national and international standards and guarantee the Product quality.

ISO 14001 Environment Management Quality System Certificate enables us to support our philosophy to protect the World with our responsibility and social projects. We act sensibly towards prohibited materials for a better environment to live in.

We have adopted the ISO 18001 standards for Occupational Health and Safety in order to keep the sustainability of the organisation, and take the required precautions in order to prevent any accidents that may occur. We manage this procedure along with Occupational Safety and Emloyees’ Health Specialists and Environment Experts. These procedures are examined every year by the independent auditing firms, TÜV Austria and URS and we successfully operate in accordance with these Quality Management Systems Certifications.

 

 

With our sense of perfectionism,

It is our quality policy to:

·       Appropriately carry our mission out,

·       Reach the required perfectionism with our vision,

·       Support our colleagues with continuous education and to ensure that they are well equipped in order to reach a sense of quality.

·       Provide satisfaction beyond the expection of our customers and suppliers with a social awareness and to be responsible for our actions towards society.

 

After Sales Services

Warranty Disclaimer Requirements

Aim: It aims to explain warranty disclaimer requirements of each Product sold to our customers incorporated by SAMPA S A.

Scope:It covers the facilities and services for the production and sales of each product within the scope of After Sales warranty.

Liability:Quality Management Directorate, Sales, Marketing & Brand Directorate

Enforcement:The table pertaining to the Product groups not covered by SAMPA are indicated in Attachment – 1. The warranty of the Product is valid for 12 months starting from the invoice date.

The reclamations with the expiry duration of more than 12 months will not be covered within the warranty terms. The assessment of the complaints which are yet to expire will be evaluated by After Sales Services Department.

The products defected due to the delivery will need to be notified within latest 3 months after the delivery of the Product. Otherwise the faulty products will not be covered within the scope of warranty.

When the delivery arrives to customer, the customer shall check whether the packaging of the goods have been damaged and if there are any damages, they should take a photo and write down a report. The pictures and the statements should be delivered to us via email message.

There are a rare cases where the complaint cannot be finalised even when a thoroughly completed customer complaint form, photos, service failure and technical report are communicated to us. Extra information for the faulty product and one of the faulty products may be required for us to review. Or these items may be returned upon our decision. Customer shall keep the producs until the decision. Otherwise the products will not be evaluated within the scope of warranty.

Complaints of errors caused by the assembly of the SAMPA Product or operators assembling the Product will not be covered within the scope of warranty.

Complaints of errors caused by the assembly of an unauthorised service and faulty operation as a result will not be covered within the scope of warranty.

Information or pictures apart from the ones required in the Customer Complaint Form may be required. The required information shall be provided to us within 30 working days. Otherwise the products will not be covered under warranty.

Any improvements or changes made to the product without our consent or approval of Sampa Automotive and the payments will not be taken under consideration, the products will not be accepted for return and they will be invoiced to you.

In case of a rejection of the complaint, return of the product will not be accepted. In line with this rejection, if the Product is reclaimed, all the shipment and customs costs will be covered by the customer.

If the customer returns the faulty products without the consent and approval of SAMPA Automotive, the products will not be accepted at the delivery or cargo, and the items will be returned back to the customer. Our company will not be liable for delivery and cargo costs.

Products defected due to the erroneous and/or inaccurate maintenance, and misuse failures are not evaluated within the scope of warranty.
 

These conditions are stated hereunder:

WARRANTY ADMISSION REQUIREMENTS

The products, which have malfunctioned due to erroneous and / or improper maintenance, and improper lubrication, cannot be considered under warranty. The breakdown of these conditions are:

·       Conditions which have occurred due to the working or natural runout conditions, deformations,

·       Conditions which have occurred with the effects of natural and environmental factors (extreme heat, cold weather, etc ...)

·       Conditions such as faulty installation, erroneous adjustments, improper maintenance/service.

·       The materials which are required for product study and improper oil.

 

Handling of the spare parts cannot be guaranted under the conditions of:

·       Using spare parts outside the work area/place, especially modifying them partially or               completely in different vehicles other than commercial vehicle products, improper                     vehicles outside business sector;

·       Degradation/deformation of original structure of the spare part 

Sampa World Tour Malaysia

Sampa World Tour Malaysia

Sampa World Tour Continues with a Stop in Malaysia!

Detail
Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Automotive was at Automechanica Istanbul with its brand new image.

Detail
Sampa Proceeds to The Top Step By Step!

Sampa Proceeds to The Top Step By Step!

TIM (Turkish Exporters Assembly) has announced the top 1000 exporting companies.

Detail
Privacy Legal
Copyright (c) 2014 Sampa Automotive
design and development by ekolik
Belt Tensioner, Fan | Volvo Ball Joint | Daf Drag Link | Man Repair Kit, Spring | Bergische Achsen Propeller Shaft Bearing | Iveco Ball Joint | R.V.I. Joint Cross | R.V.I. Repair Kit, Brake Adjuster | Ror-Meritor Signal Lamp | Iveco Wheel Hub | Bergische Achsen Air Spring | Watson&Chalin Bogie Bearing | Scania Hose, Oil Sump | R.V.I. Gasket Kit, Cylinder Block | R.V.I. Cab Corner | Mercedes Mounting, Engine | Mercedes Multiway Valve | Volvo Propeller Shaft Bearing | Volvo Drag Link | Volvo Bearing, Stabilizer Bar | Daf Wheel Hub | Volvo Lens, Head Lamp | Man Bracket, Door | Mercedes Heating Hoses, Cab Heating & Ventilation | Mercedes Hose, Radiator | Scania Repair Kit, Axle Rod | Mercedes Air Spring | Ror-Meritor Bearing, Stabilizer Bar | Iveco Bracket, Cab | Volvo Silencer, Exhaust | Mercedes Bolt, Spring | Man Repair Kit, Cab Tilt | Scania Filter, Oil Container | Scania Hose, Intercooler | Volvo Mounting, Intercooler | Scania Brake Anchor, Brake Shoe | Man Hose, Cab Tilt | Mercedes Cable, Gear Shift | Volvo Air Tank | Man Hose, Radiator | Daf Ball Joint | Scania Rubber Bushing, Stabilizer Bar | Mercedes Rubber Bushing, Spring | R.V.I. Clamp, Intercooler | Mercedes Hose, Compressor | Volvo Air Spring | Hendrickson Seal Ring, Gear Shift Control | Daf Drag Link | Daf Shock Absorber, Cab | R.V.I. Pressure Sensor | Fruehauf Hose, Radiator | R.V.I. Service Brake Chamber | Kassbohrer Front Panel Lock | Scania Ball Joint | Volvo Straight Coupling | Universal Rubber Bushing, Axle Rod | Ror-Meritor Mounting, Engine | Kenworth Drag Link | Volvo Repair Kit, Main Cylinder | Volvo Heating Hoses, Cab Heating & Ventilation | Mercedes Cylinder Block Cover | Mercedes Shock Absorber | Scania Brake Dust Cover | Sae-Gigant Gas Spring | Mercedes Torque Rod | Scania Drag Link | Man Stud | Sauer Achsen Torque Rod | Daf Shock Absorber Spring, Cab | Volvo Wheel Hub | Mercedes Step, Front Panel | Daf Spring, Brake Shoe | Bergische Achsen Feed Pump | Volvo Brake Disc | Kassbohrer Wheel Hub | Sauer Achsen Feed Pump | Man Brake Dust Cover Kit | Bergische Achsen Mounting, Exhaust | Scania Fuel Filter | Man Brake Lining Rivets | Universal Hinge, Front Panel | Scania Ring, ABS | Sauer Achsen Drag Link | Volvo Rubber Bushing, Spring | Trailor Brake Slack Adjuster | Daf Hose, Radiator | Volvo Load Sensing Valve | Kassbohrer Bearing, Wheel Hub | Bergische Achsen Cab Corner | Man Cover, Bumper | Volvo Piston | Iveco Pin, Brake Shoe | Daf Diaphragm, Brake Chamber | Sauer Achsen Bracket, Front Panel | Volvo Cylinder Head | Iveco Mirror | Daf Wheel Hub | Bergische Achsen Air Spring | Watson&Chalin Drag Link | Iveco Repair Kit, Brake Caliper | Brake Caliper Parts Repair Kit, Brake Caliper | Volvo Joint Cross | Daf Adjusting Gear, Brake Caliper | Sauer Achsen Nut, Stud | Mercedes Rubber Bushing, Spring | Volvo Bearing, Stabilizer Bar | R.V.I. Grille, Front Panel | Daf Bolt, Spring | Bergische Achsen Oil Filter | Mercedes Drag Link | R.V.I. Ball Joint | Daf Quick Release Valve | Mercedes Hose, Air Tank | Daf Wheel Hub | Mercedes Repair Kit, Brake Caliper | Man Mounting, Engine | Mercedes Unit, Wheel Hub | Iveco Brake Slack Adjuster | Daf Air Bellow, Seat | Man Air Filter Cartridge | Scania Clutch Servo | Man Repair Kit, Axle Rod | Mercedes Brake Lining Rivets | Universal Hose, Radiator | Scania Flexible Pipe, Exhaust | Mercedes Drag Link | Mercedes Bracket, Mudguard | Scania Bracket, Head Lamp | Scania Sensor, Brake Disc Pad | Man Repair Kit, Brake Cam Shaft | Sauer Achsen Cylinder, Cab Tilt | Iveco Air Spring | Watson&Chalin Hand Pump, Cab Tilt | Scania Ring, ABS | R.V.I. Repair Kit, Axle Rod | R.V.I. Diaphragm, Brake Chamber | Bergische Achsen Oil Container | R.V.I. Double Diaphragm Brake Chamber | Bergische Achsen Spring Brake Chamber | Kögel Quick Release Valve | Daf Visco Fan | Iveco Repair Kit, Gear Shifting | Volvo Rubber Bushing, Stabilizer Bar | Setra Pressure Plate, Clutch | R.V.I. Pulley, Alternator | Mercedes Diaphragm, Brake Chamber | Mercedes Lock Cylinder, Door | Mercedes Nut, Stud | Kassbohrer Fog Lamp | Scania Pipe, Exhaust | Scania Repair Kit, Water Pump | Scania Bearing, Wheel Hub | R.V.I. Rubber Bushing, Spring | Hendrickson Buffer, Spring | Mercedes Air Spring | Hendrickson Torque Rod | Man Bushing, Spring | Bergische Achsen Shock Absorber Spring, Cab | Iveco U Bolt, Spring | Volvo O-Ring, Wheel Hub | R.V.I. Mounting, Engine | R.V.I. Brake Slack Adjuster | Scania Bumper | Volvo Flasher Relay, Central Electric Unit | Daf Repair Kit, Gear Shift | Man Push in Connector | Universal Silencer, Exhaust | Man Gasket Kit, Compressor | Man Oil Filter | Daf Pipe, Exhaust | Volvo Brake Drum | Volvo Levelling Valve | Kassbohrer Belt Tensioner, Fan | Daf Compression Spring, Cab | Man Cover, Mirror | Iveco Sensor, Brake Disc Pad | Ror-Meritor Valve, Gear Shifting | Volvo Clamp, Exhaust | Mercedes Overflow Valve | Volvo Switch | Scania Overflow Valve | R.V.I. Bushing, Brake Cam Shaft | Fruehauf Sensor, ABS | Mercedes Hose, Radiator | Scania Repair Kit, Wheel Hub | Daf Repair Kit, Spring | Hendrickson Clamp, Exhaust | Man Lever, Brake Caliper | Brake Caliper Parts Tension Roller, Fan | Mercedes Cylinder Head | Volvo Bracket, Mudguard | Scania Nylon Pipe Assembly Kit | Universal King Pin Kit, Axle Steering Knuckle | Mercedes Switch | Volvo Repair Kit, Brake Caliper | Volvo Repair Kit, Brake Caliper | Man Drag Link | Volvo Stud | Scania Sensor, ABS | Kassbohrer Repair Kit, Wheel Hub | Mercedes Drag Link | Daf Mudguard | Man Repair Kit, Stabilizer Bar | Man Cover, Battery | Volvo Expansion Tank Cap, Radiator | Mercedes Nylon Pipe, Black | Mercedes Sleeve Insert for Nylon Pipe | Universal Rubber Bushing, Spring | Volvo Shroud, Fan | Mercedes Spring, Brake Shoe | Man Propeller Shaft Bearing | Iveco Repair Kit, Brake Caliper | Daf Seal Ring, Wheel Hub | Bergische Achsen Bracket, Cab | R.V.I. Bumper | Man Clutch Release Bearing | Mercedes Coupling | Volvo Air Deflector, Cab Corner | Scania Mounting, Radiator | Volvo Mounting, Gear Box | Scania Bearing, Wheel Hub | Man Clamp, Exhaust | Mercedes Repair Kit, Brake Caliper | Iveco Repair Kit, Compressor | Mercedes Relay Valve | Krone Shock Absorber, with Air Bellow, Cab | Iveco Piston, Air Spring | Ror-Meritor Nozzle, Oil Pump | R.V.I. Seal Ring, Wheel Hub | Scania Clamp, Exhaust | Mercedes Hose, Radiator | Volvo Repair Kit, Brake Adjuster | Iveco Air Spring | Sauer Achsen Repair Kit, Compressor | R.V.I. Hose, Brake Chamber | Volvo Spring Brake Chamber | Volvo Pressure Plate, Clutch | Volvo Piston, Air Spring | Ror-Meritor Seal Ring, Crank Shaft | Mercedes Propeller Shaft Bearing | Daf Bearing, Wheel Hub | Scania Levelling Valve Control Rod, Cab | Volvo Mudguard | Volvo Mounting, Radiator | Freightliner Steering Pump | Mercedes Spring, Brake Shoe | Ror-Meritor Brake Shoe, Brake Drum | Volvo Bracket, Cab | Volvo Spring Brake Chamber | Scania Mirror | Mercedes Mounting, Cab | Man Bearing, Wheel Hub | Mercedes Sensor, Brake Disc Pad | Man Sleeve Insert for Nylon Pipe | Scania Hub Cap | Bergische Achsen Repair Kit, Brake Caliper | Brake Caliper Parts Oil Filter | Mercedes Levelling Valve | Mercedes Switch | Volvo Bushing, Spring | International Navistar Air Spring | Man Cover, Axle Steering Knuckle | Volvo Repair Kit, Fifth Wheel | Holland Bushing, Brake Cam Shaft | Sauer Achsen Air Spring | International Navistar Ball Joint | Mercedes Ring Kit, Piston | Iveco Repair Kit, Spring | Bergische Achsen Drag Link | R.V.I. Multiway Valve | Man Lock Washer, Axle | Daf Diaphragm, Brake Chamber | Bergische Achsen Oil Filter | Daf Check Valve | Iveco Wheel Hub | Man Bearing, Wheel Hub | Daf Gasket, Oil Sump | Man Spring Pin, Brake Shoe | R.V.I. Air Tank | Mercedes Sensor, Brake Disc Pad | Ror-Meritor Rubber Bushing, Stabilizer Bar | Hendrickson Hose, Radiator | Man Rubber Bushing, Stabilizer Bar | Man Roller, Brake Shoe | Kassbohrer Drag Link | Iveco Repair Kit, Brake Caliper | Brake Caliper Parts Oil Dipstick, Oil Sump | Man Bearing, Wheel Hub | Mercedes Air Filter Cartridge | Mercedes Seal Ring, Wheel Hub | Volvo Kit, Brake Disc Pad | Iveco Repair Kit, Brake Caliper | Man Bearing, Stabilizer Bar | Mercedes Rubber Bushing, Spring | Mercedes Air Spring | R.V.I. Repair Kit, Brake Caliper | Volvo Brake Drum | Iveco Seal Ring, Differential Gear Housing | R.V.I. Spring Brake Chamber | R.V.I. Cable, Parking Brake | Iveco Spring, Brake Shoe | Bergische Achsen Retainer, Brake Cam Shaft | Bergische Achsen Air Spring | Mercedes Sensor, Brake Disc Pad | Volvo Propeller Shaft Bearing | Iveco Head Lamp | Mercedes Seal Ring, Differential Gear Housing | Mercedes Rubber Bushing, Spring | Daf Hub Cap | Mercedes Bearing, Wheel Hub | Ror-Meritor V Arm | Iveco Repair Kit, Axle Rod | Iveco Support, Cab | R.V.I. Silencer, Exhaust | Daf Air Spring | Ror-Meritor Repair Kit, Stud | Daf Repair Kit, Brake Caliper | Ror-Meritor Hose, Radiator | Mercedes Repair Kit, Stud | Bergische Achsen Ball Joint | Daf Plate, Step | Daf Belt Tensioner, Fan | Mercedes Bowl, Fuel Filter | Daf Air Spring | Ror-Meritor Retainer, Fan | Man Hose, Oil Filler | Iveco Half Bearing, Stabilizer Bar | Mercedes Air Spring | Iveco Bushing, Spring | Daf Repair Kit, Axle Rod | Daf Repair Kit, Water Pump | Mercedes Shock Absorber, with Air Bellow, Cab | Volvo ABS Cable | Universal Spring, Brake Shoe | Daf Flywheel | Volvo Repair Kit, Brake Caliper | Mercedes Repair Kit, Brake Caliper | Iveco Fuel Filter | Volvo Bushing, Brake Shoe | Scania Tension Roller, Fan | Volvo Bushing, Gear Shifting | Daf Bushing, Stabilizer Bar | Volvo Bushing, Spring | Volvo Lock Plate, Brake Shoe | Bergische Achsen Repair Kit, Brake Caliper | Brake Caliper Parts Water Pump | Mercedes Hose, Radiator | Mercedes Repair Kit, Brake Caliper | Ror-Meritor Lock Plate, Brake Caliper | Ror-Meritor Gasket, Timing Case | Mercedes Bearing, Retarder | Scania Hose, Steering Pump | Scania Clamp, Exhaust | Mercedes Repair Kit, Brake Caliper | Brake Caliper Parts Hose, Radiator | Volvo Repair Kit, Brake Caliper | Brake Caliper Parts Hose, Brake Chamber | Scania Wheel Hub | Bergische Achsen Repair Kit, Brake Caliper | Brake Caliper Parts Overflow Valve | Scania Fuel Filter | R.V.I. Torque Rod | R.V.I. Lift, Door Window | Volvo Dust Cover, Brake Caliper | Ror-Meritor Fog Lamp | Scania Compressor | Volvo Air Spring | Bergische Achsen Screw, Wheel Hub | Mercedes Repair Kit, Brake Caliper | Volvo Repair Kit, Water Pump | Volvo Air Coil, Coupling | Universal Joint Cross | R.V.I. Torque Rod | Scania Bearing Cap, Stabilizer Bar | Mercedes Door | Daf Repair Kit, Brake Cam Shaft | Sauer Achsen Thrust Washer, Wheel Hub | Iveco Pad, Clutch Pedal | Scania Cover, Bumper | Daf Cylinder Head | R.V.I. Repair Kit, Balance Arm Axle | Hendrickson Fitting, Air Spring | Scania Air Filter Cartridge | R.V.I. Brake Dust Cover Kit | Bergische Achsen Cylinder Liner & Piston With Rings, Piston | Mercedes Bearing, Windscreen Wiper | Scania Gasket, Intake Manifold | R.V.I. Head Lamp | Daf Seal Ring, Wheel Hub | Kassbohrer Piston | Mercedes Piston | Volvo Connecting Pipe, Exhaust | Man Grille, Front Panel | Scania Piston | R.V.I. Drag Link | Volvo Hose, Intercooler | Daf Rod, Spring Suspension | Mercedes Stud | Mercedes Bolt, Spring | Bergische Achsen Clutch Release Bearing | Setra Oil Dipstick, Oil Sump | Scania Sensor, Radiator | Mercedes Bracket, Head Lamp | Scania Bearing, Wheel Hub | Volvo Rubber Bushing, Balance Arm Axle | Hendrickson Exhaust Brake | Man Air Spring | Volvo Bracket, Mudguard | Scania Arm, Mirror | Man Heating Hoses, Cab Heating & Ventilation | Man Drag Link | Mercedes Air Deflector, Cab Corner | Daf Repair Kit, Brake Shoe | Ror-Meritor Cylinder Head | Mercedes Exhaust Manifold | Iveco Step Signal Lamp | Scania Blade, Fan | Scania Shock Absorber | Sauer Achsen Bearing, Stabilizer Bar | R.V.I. Hose, Radiator | Daf Drag Link | Volvo Oil Pump | Man Solenoid Valve | Volvo Crank, Door Window | Man Brake Dust Cover Kit | Bergische Achsen Brake Slack Adjuster | Mercedes Arm, Windscreen Wiper | Scania Lever, Brake Caliper | Brake Caliper Parts Roller, Clutch Fork | Mercedes Fuel Tank | Mercedes T Union Push in Connector (Two Diameter) | Universal Bearing, Wheel Hub | R.V.I. Seal Ring, Wheel Hub | Man Drag Link | Mercedes Service Brake Chamber | Iveco Bracket, Spring | Weweler Oil Pump | Daf Wiper Control Arm | Mercedes Multiway Valve | Daf Repair Kit, Clutch Fork | R.V.I. Bearing, Wheel Hub | R.V.I. Drag Link | Scania Repair Kit, Main Cylinder | Volvo Mounting, Spring | R.V.I. Bolt, Spring | Volvo Mounting, Engine | Mercedes Spring, Brake Shoe | Sauer Achsen Repair Kit, Water Pump | Mercedes Repair Kit, Wheel Hub | Bergische Achsen Mudguard | Daf Bearing, Stabilizer Bar | Iveco Repair Kit, Brake Caliper | Brake Caliper Parts Mirror | Mercedes Rubber Bushing, Axle Rod | Hendrickson Repair Kit, Wheel Hub | Bergische Achsen Repair Kit, Cab Tilt | Volvo Repair Kit, Axle Rod | Man Bumper | Iveco Stud | Iveco Housing, Fuel Filter | Volvo Axle Nut | SMB Drain Valve | Daf Bearing, Wheel Hub | R.V.I. Gear, Compressor | Man Seal Ring, Differential Gear Housing | Mercedes Bumper | Scania Rubber Bushing, Stabilizer Bar | Iveco Roller Chain, Brake Caliper | Brake Caliper Parts Housing, Step | Mercedes Cover, Cylinder Block | Man Hose, Cab Tilt | R.V.I. Hose, Climate | Volvo Repair Kit, Brake Caliper | Mercedes Gasket Kit, Cylinder Head | R.V.I. Silencer, Exhaust | Mercedes Repair Kit, Brake Cam Shaft | Sauer Achsen Pulley, Crank Shaft | Mercedes Brake Shoe, Brake Drum | R.V.I. Bushing, Cab | Volvo Brake Slack Adjuster | Mercedes Repair Kit, Axle Rod | Man Drag Link | Setra Cylinder, Cab Tilt | R.V.I. Air Dryer | Neoplan Plate, Step | Scania Brake Dust Cover | Scania Quick Release Valve | R.V.I. Dust Cover, Brake Cam Shaft | Ror-Meritor Clamp | Universal Rubber Bushing, Spring | Hendrickson Ball Joint | Man Air Dryer | Neoplan Hinge, Front Panel | Scania Air Dryer | Iveco Ring Kit, Piston | Iveco Panel, Door | Man Temperature Sensor | Man Cover, Step | Mercedes Water Pump | Mercedes Compressor | Mercedes
Yandex.Metrica