Top ↑
Main Page / Quality


Sense of Quality: Perfectionism

As Sampa Automotive, we have been following the ISO/TS 16949 Technical Specifications and its requirements for many years, so it would be customer-orientated and as a result we have been applying the Product implementation processes. Especially depending on the foundation such as APQP, PPAP, FMEA, SPC ve MSA, and related with the 8D methodology, this enables us to provide solutions to the root problems caused.

Moreover, thanks to the labratories apart from these Product implementation procedures, ISO / EN 17025 is used in procedural phases such as the approval of Product implementations, procurement of raw materials and possession of the finished Product in our warehouse. In parallel with this procedure, we examine our products in our labratories with our trusted ISO / EN 17025 certification in compliance with national and international standards and guarantee the Product quality.

ISO 14001 Environment Management Quality System Certificate enables us to support our philosophy to protect the World with our responsibility and social projects. We act sensibly towards prohibited materials for a better environment to live in.

We have adopted the ISO 18001 standards for Occupational Health and Safety in order to keep the sustainability of the organisation, and take the required precautions in order to prevent any accidents that may occur. We manage this procedure along with Occupational Safety and Emloyees’ Health Specialists and Environment Experts. These procedures are examined every year by the independent auditing firms, TÜV Austria and URS and we successfully operate in accordance with these Quality Management Systems Certifications.



With our sense of perfectionism,

It is our quality policy to:

·       Appropriately carry our mission out,

·       Reach the required perfectionism with our vision,

·       Support our colleagues with continuous education and to ensure that they are well equipped in order to reach a sense of quality.

·       Provide satisfaction beyond the expection of our customers and suppliers with a social awareness and to be responsible for our actions towards society.


After Sales Services

Warranty Disclaimer Requirements

Aim: It aims to explain warranty disclaimer requirements of each Product sold to our customers incorporated by SAMPA S A.

Scope:It covers the facilities and services for the production and sales of each product within the scope of After Sales warranty.

Liability:Quality Management Directorate, Sales, Marketing & Brand Directorate

Enforcement:The table pertaining to the Product groups not covered by SAMPA are indicated in Attachment – 1. The warranty of the Product is valid for 12 months starting from the invoice date.

The reclamations with the expiry duration of more than 12 months will not be covered within the warranty terms. The assessment of the complaints which are yet to expire will be evaluated by After Sales Services Department.

The products defected due to the delivery will need to be notified within latest 3 months after the delivery of the Product. Otherwise the faulty products will not be covered within the scope of warranty.

When the delivery arrives to customer, the customer shall check whether the packaging of the goods have been damaged and if there are any damages, they should take a photo and write down a report. The pictures and the statements should be delivered to us via email message.

There are a rare cases where the complaint cannot be finalised even when a thoroughly completed customer complaint form, photos, service failure and technical report are communicated to us. Extra information for the faulty product and one of the faulty products may be required for us to review. Or these items may be returned upon our decision. Customer shall keep the producs until the decision. Otherwise the products will not be evaluated within the scope of warranty.

Complaints of errors caused by the assembly of the SAMPA Product or operators assembling the Product will not be covered within the scope of warranty.

Complaints of errors caused by the assembly of an unauthorised service and faulty operation as a result will not be covered within the scope of warranty.

Information or pictures apart from the ones required in the Customer Complaint Form may be required. The required information shall be provided to us within 30 working days. Otherwise the products will not be covered under warranty.

Any improvements or changes made to the product without our consent or approval of Sampa Automotive and the payments will not be taken under consideration, the products will not be accepted for return and they will be invoiced to you.

In case of a rejection of the complaint, return of the product will not be accepted. In line with this rejection, if the Product is reclaimed, all the shipment and customs costs will be covered by the customer.

If the customer returns the faulty products without the consent and approval of SAMPA Automotive, the products will not be accepted at the delivery or cargo, and the items will be returned back to the customer. Our company will not be liable for delivery and cargo costs.

Products defected due to the erroneous and/or inaccurate maintenance, and misuse failures are not evaluated within the scope of warranty.

These conditions are stated hereunder:


The products, which have malfunctioned due to erroneous and / or improper maintenance, and improper lubrication, cannot be considered under warranty. The breakdown of these conditions are:

·       Conditions which have occurred due to the working or natural runout conditions, deformations,

·       Conditions which have occurred with the effects of natural and environmental factors (extreme heat, cold weather, etc ...)

·       Conditions such as faulty installation, erroneous adjustments, improper maintenance/service.

·       The materials which are required for product study and improper oil.


Handling of the spare parts cannot be guaranted under the conditions of:

·       Using spare parts outside the work area/place, especially modifying them partially or               completely in different vehicles other than commercial vehicle products, improper                     vehicles outside business sector;

·       Degradation/deformation of original structure of the spare part 

Sampa World Tour Malaysia

Sampa World Tour Malaysia

Sampa World Tour Continues with a Stop in Malaysia!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Automotive was at Automechanica Istanbul with its brand new image.

Sampa Proceeds to The Top Step By Step!

Sampa Proceeds to The Top Step By Step!

TIM (Turkish Exporters Assembly) has announced the top 1000 exporting companies.

Privacy Legal
Copyright (c) 2014 Sampa Automotive
design and development by ekolik
Synchronizing Cone, Input Shaft | Iveco Mounting, Engine | Daf Shock Absorber, with Air Bellow, Cab | Daf Hand Pump, Cab Tilt | Scania Drag Link | Man Clutch Disc | Mercedes Air Spring | Bergische Repair Kit, Clutch Fork | R.V.I. Brake Drum | Bergische Shock Absorber, with Air Bellow, Cab | Scania Fuel Filter | Iveco Repair Kit, Cylinder Head | Volvo Water Pump | Mercedes Bumper | Mercedes Seal Ring, Crank Shaft | Iveco Bearing, Differential Gear Housing | Mercedes Synchronizing Cone, Main Shaft | Man Seal Ring, Input Shaft | Daf Air Tank | Mercedes Rubber Bushing, Cab | R.V.I. Flywheel | Man Wheel Hub | Bergische Gas Spring | Mercedes Brake Drum | Mercedes Main Cylinder | Scania Mudguard | Man Strainer, SCR System | Universal Repair Kit, Brake Adjuster | Volvo Head Lamp | Man Plug, Hub Cap | Mercedes Speed Sensor | Volvo Gear, Drive Shaft | Mercedes Expansion Tank, Radiator | Iveco Oil Filter | R.V.I. Grille, Front Panel | Mercedes Bearing, Flywheel | Man Repair Kit, Cylinder Head | Volvo Heating Hoses, Cab Heating & Ventilation | Man Regulator, Alternator | Mercedes Straight Coupling | Mercedes Pressure Sensor | Scania Clutch Disc | Daf Feed Pump | Mercedes Hose, Oil Sump | Scania Bracket, Spring | Scania Propeller Shaft Bearing | Iveco Pressure Plate, Clutch | Volvo Air Dryer | Mercedes Mudguard | Volvo Adaptor Valve | Schmitz Cylinder, Cab Tilt | Mercedes Clutch Disc | Daf Air Spring | Man Mudguard | Mercedes Return Hose, Injector | R.V.I. Housing, Head Lamp | Volvo Bearing, Differential Gear Housing | Mercedes Overflow Valve | Fruehauf Pressure Control Valve | Iveco Air Spring | Schmitz Brake Slack Adjuster | Scania Starter Ring Gear | Mercedes Clutch Release Bearing | R.V.I. Brake Disc | Man Sensor, ABS | Iveco Cylinder Head | Volvo Air Bellow, Cab | R.V.I. Screw, Traverse | Man Drag Link | Iveco Repair Kit, Brake Shoe | Bergische Wheel Hub | Bergische Compressor | Man Kit, Brake Disc Pad | Man Pressure Plate, Clutch | Volvo Air Deflector, Cab Corner | Man Bearing, Wheel Hub | Mercedes Drag Link | Mercedes Oil Filter | R.V.I. Drag Link | Mercedes Flywheel | Mercedes Mounting, Gear Box | Scania U Bolt, Spring | Sauer Repair Kit, Axle Rod | Mercedes Hose, Cab Tilt | Volvo Hose, Cab Tilt | R.V.I. Pressure Plate, Clutch | Mercedes Silencer, Air Tank | Man Knob, Gear Shift | Volvo Repair Kit, Compressor | Daf Cushion, Spring | Volvo Belt Tensioner, Fan | Iveco Seal Ring, Wheel Hub | Bergische Repair Kit, Sun Visor | R.V.I. Mirror | Daf Mirror | Man Pipe, Exhaust | R.V.I. Bearing, Flywheel | Man Drag Link | Man Bumper | Scania Hose, Radiator | Scania Ball Joint | Daf Stabilizer Bar | Man Lift, Door Window | Volvo Main Cylinder | Setra Oil Cooler | Volvo Stop Wire | Scania Clutch Release Bearing | Volvo Bearing, Wheel Hub | Iveco Seal Ring, Input Shaft | Volvo Seal Ring, Gear Shift Control | R.V.I. Repair Kit, Clutch Servo | Setra Stud | Mercedes Ball Joint | Man Propeller Shaft Bearing | Iveco Clutch Release Bearing | R.V.I. Rubber Bushing, Spring | Ford Water Pump | Man Lining Kit, Brake Drum | Bergische Repair Kit, Cab Tilt | R.V.I. Mirror | R.V.I. Repair Kit, Axle Rod | Man Air Dryer | Mercedes Rubber Bushing, Stabilizer Bar | Setra Drag Link | Volvo Stud | Iveco Oil Sump | Volvo Mounting, Spring | Bergische Bearing, Stabilizer Bar | Mercedes Hose, Radiator | Iveco Drag Link | Volvo Repair Kit, Fifth Wheel | Jost Air Spring | Ror-Meritor Filler Cap, Fuel Tank | Man Spring Brake Chamber | Volvo Drain Valve | Mercedes Piston, Air Spring | Bergische Stud | Iveco Shock Absorber, Cab | Iveco Drag Link | Iveco Clamp, Exhaust | Mercedes Repair Kit, Clutch | Volvo Air Spring | Mack Air Deflector, Cab Corner | Daf Pressure Plate, Clutch | Mercedes Bushing, Cylinder Block | Man Compression Spring, Cab | Man Brake Dust Cover | Man Repair Kit, Clutch Fork | Mercedes Strap, Exhaust | Volvo Clutch Servo | Daf Relay Valve | Man Fuel Filter | Mercedes Hose, Radiator | Mercedes Mounting, Cab | Iveco Propeller Shaft Bearing | Mercedes Bracket, Stabilizer Bar | Mercedes Fuel Filter | R.V.I. Air Dryer | Daf Oil Filter | R.V.I. Sensor, Gear Shift Control | Iveco Gear Washer, Drive Shaft | Mercedes Fuel Filter | Mercedes Drag Link | Man Pipe, Turbocharger | Mercedes Cylinder Head | R.V.I. Shackle, Spring | Scania Joint Bearing, Bogie Suspension | Man Male Push in Connector | Universal Oil Filter | R.V.I. Shock Absorber, with Air Bellow, Cab | Scania King Pin Kit, Axle Steering Knuckle | Mercedes Cylinder, Accelerator Pedal | Scania Service Brake Chamber | Mercedes Bolt, Spring | Volvo Seal Ring, Crank Shaft | Neoplan Bearing, Wheel Hub | Scania Mirror | R.V.I. Cutting Ring | Universal Safety Valve | Daf Flywheel | Man Drain Valve | Daf Bracket, Head Lamp | Man Repair Kit, Brake Caliper | Ror-Meritor Lock Striker, Door | Mercedes Nut, Cylinder Block | Daf Lock Cylinder, Door | R.V.I. Gasket, Hub Cap | Sauer Drag Link | Volvo Flange Pipe, Exhaust Manifold | Man Joint Cross | Universal Propeller Shaft Bearing | Volvo Bushing, Stabilizer Bar | R.V.I. Shock Absorber, with Air Bellow, Cab | Scania Sun Visor | Volvo Gear, Counter Shaft | Daf Screw, Traverse | Mercedes Drag Link | Mercedes Fork Sliding Block, Gear Selector Housing | R.V.I. Repair Kit, Sun Visor | Volvo Bearing, Main Shaft | Scania Repair Kit, Trailer Coupling | Ringfeder Spring Brake Chamber | Daf Stud | Mercedes Fan Motor, Cab Heating & Ventilation | Volvo Foot Brake Valve | Mercedes Silencer, Exhaust | Volvo Clutch Release Bearing | R.V.I. Wheel Hub | Bergische Repair Kit, Brake Caliper | Man Brake Slack Adjuster | Mercedes Quick Release Valve | Universal Hose, Compressor | Mercedes Wheel Hub | Mercedes Overflow Valve | R.V.I. Brake Shoe, Brake Drum | Volvo Air Spring | Bergische King Pin Kit, Axle Steering Knuckle | Kaiser Sensor, ABS | Fruehauf Adjusting Cylinder Assembly, Brake Adjuster | R.V.I. Clamp, Exhaust | Volvo Air Spring | Mercedes Steering Pump | Volvo Thrust Ring, Wheel Hub | Mercedes Mudguard | Man Crank Shaft, Cylinder Block | Mercedes Repair Kit, Axle Rod | Mercedes Brake Shoe, Brake Drum | Ror-Meritor Spring Brake Chamber | Mercedes Synchronizing Ring, Main Shaft | Mercedes Air Spring | Volvo Repair Kit, Stabilizer Bar | Mercedes Main Cylinder | Mercedes Joint Cross | Man Levelling Valve | Man Mudguard | Scania Repair Kit, Brake Caliper | R.V.I. Repair Kit, Valve | R.V.I. Bracket, Bumper | Scania Bracket, Cab | R.V.I. Trim Strip, Front Panel | Scania Fuel Filter | R.V.I. Signal Control Arm | Mercedes Torque Rod | Man Lift, Door Window | Man Inner, Air Filter | Man Pressure Control Valve | Volvo Oil Filter | Volvo Male Push in Connector | Universal Repair Kit, Brake Caliper | Ror-Meritor Brake Dust Cover | Scania Steering Pump | Volvo Link, Gear Shifting | Mercedes Air Duct, Air Filter | Scania Hand Brake Valve | Volvo Hose, Radiator | Mercedes Spring, Brake Slack Adjuster | Bergische Bearing, Counter Shaft | Volvo Dust Cover, Wheel Hub | Bergische Bowl, Fuel Filter | Scania Air Spring | R.V.I. Clutch Release Bearing | Iveco Brake Pressure Regulator | Man Ball Joint | Hendrickson Brake Lining Rivets | Universal Kit, Brake Disc Pad | Bergische Brake Drum | Scania Bearing, Wheel Hub | Trailor Joint Cross | Scania Mounting, Engine | Man Repair Kit, Brake Slack Adjuster | Scania Connecting Rod, Piston | Volvo Buffer, Spring | Daf Flywheel | Scania Coupling | Iveco Diaphragm, Brake Chamber | Bergische Hose, Cab Tilt | R.V.I. Cab Corner | Scania Repair Kit, Clutch Servo | Neoplan Bolt, Cylinder Head | Daf Mounting, Cab | Scania Torque Rod | Man Mounting, Gear Box | Scania Seal Ring, Injector | Volvo Rubber Bushing, Spring | Chevrolet Union Nut | Universal Bearing, Wheel Hub | Mercedes Repair Kit, Shock Absorber | Hendrickson Main Cylinder | Scania Hose, Radiator | R.V.I. U Bolt, Spring | Scania Inner, Air Filter | Iveco Clutch Disc | Mercedes Wheel Hub | Volvo Hose, Radiator | Scania Drag Link | Scania Repair Kit, Cylinder Head | Mercedes Hose, Retarder | R.V.I. Synchronizing Cone, Input Shaft | Daf Repair Kit, Stud | Bergische Oil Sump | Volvo Mounting, Engine | Mercedes Seal Ring, Wheel Hub | Iveco Levelling Valve | Daf Flasher Relay, Central Electric Unit | Mercedes V Arm | Volvo Bearing, Stabilizer Bar | Mercedes Repair Kit, Cylinder Block | Daf Filler Cap, Radiator | Mercedes King Pin Kit, Axle Steering Knuckle | Man Compressor | Daf Drag Link | Mercedes V Arm | Daf Precleaner, Fuel Filter | Iveco Thrust Ring, Wheel Hub | Mercedes Mounting, Cab | Mercedes Piston | Volvo Drag Link | Mercedes Fuel Filter | Setra Ball Joint | Iveco Repair Kit, Brake Caliper | Daf Steering Pump | Man Stud | Man Brake Drum | Mercedes Clutch Release Bearing | Daf Clutch Release Bearing | Setra Hose, Radiator | Scania Hose, Intercooler | Volvo Belt Tensioner, Fan | Man Air Dryer | Man Repair Kit, Trailer Coupling | Rockinger Bolt, Spring | Volvo Repair Kit, Stabilizer Bar | Mercedes Repair Kit, Brake Caliper | Ror-Meritor Torque Rod | Volvo Compressor | Volvo Stud | Sauer Clutch Fork | Scania Service Brake Chamber | Man Clamp, Turbocharger | Scania Valve, Gear Shifting | Volvo Valve, Gear Box Housing | Man Cushion, Spring | Volvo Hose, Radiator | Iveco Hose, Oil Cooler | Volvo Housing, Step | Scania Compression Spring, Cab | Mercedes Bracket, Mudguard | Scania Wheel Hub | Daf Silencer, Air Tank | Setra Repair Kit, Axle Rod | Daf Bushing, Spring | Fruehauf Clutch Disc | Mercedes Cab Corner | Volvo Flange, Wheel Hub | Man Hose, Radiator | Scania Levelling Valve | Daf Bearing, Flywheel | Man Visco Fan | Volvo Cover, Bumper | Man Nylon Pipe, Black | Man Repair Kit, Spring | Iveco Belt Tensioner, Fan | Scania Piston | R.V.I. Hose, Radiator | Daf Wheel Hub | Mercedes Main Cylinder | Man Sensor, Gear Shift Control | Iveco Hose, Compressor | Scania Joint Cross | Iveco Relay Valve | Volvo Bearing, Wheel Hub | Ror-Meritor Bracket, Bumper | R.V.I. Ball Joint | Man Pipe, Injector | Mercedes Pipe, Exhaust | Man Air Spring | Sauer Gasket, Exhaust | Man Cable, Gear Shift | Volvo Cover, Bogie Suspension | Volvo Housing, Step | Mercedes Mudguard | Volvo Lift, Door Window | Scania Repair Kit, Compressor | Scania Feed Pump | Iveco Switch | Scania Bracket, Spring | Scania Ball Joint | Mercedes Housing, Step | Mercedes Bushing, Spring | Mercedes Bearing, Flywheel | Man Seal Ring, Input Shaft | Volvo Lock Jaw, Fifth Wheel | Jost Drag Link | Mercedes Repair Kit, Stabilizer Bar | Daf Clutch Release Bearing | Iveco Clamp, Exhaust | Scania Bearing, Reverse Shaft | Mercedes Stud | Smb Crank Shaft, Cylinder Block | Daf Ball Joint | Man Repair Kit, Brake Caliper | Ror-Meritor Hose Nipple with O-Ring | Universal Bushing, Spring | Hendrickson Strap, Exhaust | Volvo Hose, Radiator | Daf Torque Rod | Man Ball Joint | Iveco Seal Ring, Gear Box Housing | Iveco Bearing, Stabilizer Bar | Man Shut-Off Valve | Man Bearing, Crown Wheel & Pinion | Mercedes Bearing, Wheel Hub | Iveco Wheel Hub | Volvo Ball Joint | Mercedes Synchronizing Ring, Main Shaft | Volvo Torque Rod | Man Accelerator Pedal | Daf Wheel Hub | R.V.I. Bracket, Propeller Shaft Bearing | Scania Diaphragm, Brake Chamber | Man Water Pump | Volvo Ball Joint | Volvo Silencer, Exhaust | Daf Brake Disc | Mercedes V Arm | Man Belt Tensioner, Fan | Volvo Shock Absorber, Cab | Scania Hose, Radiator | Mercedes Bracket, Traverse | Volvo Repair Kit, Axle Rod | Mercedes Repair Kit, Brake Adjuster | Ror-Meritor Heating Hoses, Cab Heating & Ventilation | Man Seal Ring, Injection Pump | Man Sleeve Insert for Nylon Pipe | Mercedes Rubber Bushing, Cab | Mercedes Head Lamp | Mercedes Storage Compartment Panel, Accessory | Mercedes Knob, Gear Shift | Man Drag Link | Man Repair Kit, Wheel Hub | Daf Service Brake Chamber | Neoplan Repair Kit, Brake Disc | Daf Dust Cover, Gear Shift | Man Ball Joint | Man Sensor, ABS | Volvo Repair Kit, Gear Shift | Daf Clutch Release Bearing | Daf Cable, Gear Shift Control | Mercedes Fuel Filter | Man Bearing, Wheel Hub | Iveco Rubber Bushing, Stabilizer Bar | Man Bracket, Mudguard | R.V.I. Repair Kit, Cab Tilt | Scania Wheel Hub | Ror-Meritor Handle, Door | Man Steering Pump | Scania Repair Kit, Axle Rod | Volvo Clamp | Universal Starter Ring Gear | Scania Clutch Disc | Man Hose, Compressor | R.V.I. Synchronizing Sleeve, Main Shaft | Setra Bearing, Wheel Hub | Man Cable, Gear Shift Control | Man Mounting, Engine | Mercedes Clamp, Exhaust | Volvo Tension Roller, Fan | Scania King Pin Kit, Axle Steering Knuckle | Man Spring, Brake Shoe | Bergische Axle Nut | Mercedes Pressure Sensor | Mercedes Brake Slack Adjuster | Daf Bearing, Stabilizer Bar | Iveco Wheel Hub | Volvo Oil Filter | Daf Pressure Sensor | Man Alternator | Man Repair Kit, Fifth Wheel | Jost Ball Joint | Daf Lining Kit, Brake Drum | R.V.I. Relay Valve | Man Feed Pump | R.V.I. Drag Link | Man Bearing, Power Take Off | Mercedes Belt Tensioner, Fan | Scania Water Pump | Volvo Motor, Door Window | Scania Air Deflector, Cab Corner | Man Inner, Air Filter | Man Clutch Disc | Volvo Repair Kit, Stabilizer Bar | Man Tension Roller, Fan | Iveco Repair Kit, Brake Caliper | Ror-Meritor Drag Link | Mercedes Valve, Gear Shift | Mercedes Compressor | Daf Hose, Compressor | Scania Belt Tensioner, Fan | Daf Cushion, Spring | Volvo Foot Brake Valve | Mercedes